LEADER 04617nam 22006495 450 001 9910298554203321 005 20200920080838.0 010 $a3-319-06453-3 024 7 $a10.1007/978-3-319-06453-6 035 $a(CKB)3710000000129302 035 $a(EBL)1782938 035 $a(SSID)ssj0001268778 035 $a(PQKBManifestationID)11697177 035 $a(PQKBTitleCode)TC0001268778 035 $a(PQKBWorkID)11267963 035 $a(PQKB)11741722 035 $a(MiAaPQ)EBC1782938 035 $a(DE-He213)978-3-319-06453-6 035 $a(PPN)179763636 035 $a(EXLCZ)993710000000129302 100 $a20140613d2014 u| 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aAction-Based Quality Management $eStrategy and Tools for Continuous Improvement /$fedited by Marta Peris-Ortiz, José Álvarez-García 205 $a1st ed. 2014. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2014. 215 $a1 online resource (197 p.) 300 $aDescription based upon print version of record. 311 $a1-322-13544-4 311 $a3-319-06452-5 320 $aIncludes bibliographical references at the end of each chapters and index. 327 $aCh 1 Quality Management and Performance in the Hospitality Sector -- Ch 2 TQM as an Action-Based Management Philosophy -- Ch 3 An Application of SERVQUAL Model in Terms of Chaves -- Ch 4 Management by Process -- Ch 5 Eco-Management and Audit Scheme -- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies -- Ch 7 Process Approach, Quality Management and Key Business Results -- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice -- Ch 9 Implementing Multiple Management Systems -- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management -- Ch 11 Student Perception of Quality in Higher Education Institutions -- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets. 330 $aFeaturing case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP), and the EFQM excellence model, impacts a firm?s performance, enhances productivity and innovation, and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas. 606 $aLeadership 606 $aProduction management 606 $aManagement 606 $aIndustrial management 606 $aBusiness Strategy/Leadership$3https://scigraph.springernature.com/ontologies/product-market-codes/515010 606 $aOperations Management$3https://scigraph.springernature.com/ontologies/product-market-codes/519000 606 $aInnovation/Technology Management$3https://scigraph.springernature.com/ontologies/product-market-codes/518000 615 0$aLeadership. 615 0$aProduction management. 615 0$aManagement. 615 0$aIndustrial management. 615 14$aBusiness Strategy/Leadership. 615 24$aOperations Management. 615 24$aInnovation/Technology Management. 676 $a658.4013 702 $aPeris-Ortiz$b Marta$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aÁlvarez-García$b José$4edt$4http://id.loc.gov/vocabulary/relators/edt 906 $aBOOK 912 $a9910298554203321 996 $aAction-Based Quality Management$92515873 997 $aUNINA