LEADER 01298nam 2200445 450 001 9910461120003321 005 20200520144314.0 010 $a2-84450-822-7 035 $a(CKB)3710000000480498 035 $a(MiAaPQ)EBC4412940 035 $a(PPN)187267200 035 $a(Au-PeEL)EBL4412940 035 $a(CaPaEBR)ebr11293078 035 $a(OCoLC)962152861 035 $a(EXLCZ)993710000000480498 100 $a20161108h20082008 uy 0 101 0 $afre 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 14$aDes indesirables a la Desirade $ehistoire de la deportation de mauvais sujets, 1763-1767 /$fEric Fougere 210 1$aMatoury, French Guiana :$cIbis Rouge Editions,$d2008. 210 4$d©2008 215 $a1 online resource (136 pages) 225 1 $aCollection Espace outre-mer 311 $a2-84450-322-5 410 0$aCollection Espace outre-mer. 606 $aExile (Punishment) 608 $aElectronic books. 615 0$aExile (Punishment) 676 $a364.68 700 $aFouge?re$b E?ric$0615052 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910461120003321 996 $aDes indesirables a la Desirade$91994925 997 $aUNINA LEADER 04962nam 22006495 450 001 9910298465503321 005 20251113201756.0 010 $a3-319-17251-4 024 7 $a10.1007/978-3-319-17251-4 035 $a(CKB)3710000000436752 035 $a(EBL)3567449 035 $a(SSID)ssj0001525160 035 $a(PQKBManifestationID)11835290 035 $a(PQKBTitleCode)TC0001525160 035 $a(PQKBWorkID)11503460 035 $a(PQKB)11578656 035 $a(DE-He213)978-3-319-17251-4 035 $a(MiAaPQ)EBC3567449 035 $a(PPN)186395604 035 $a(EXLCZ)993710000000436752 100 $a20150626d2015 u| 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aAchieving Competitive Advantage through Quality Management /$fedited by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot 205 $a1st ed. 2015. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2015. 215 $a1 online resource (312 p.) 300 $aDescription based upon print version of record. 311 08$a3-319-17250-6 320 $aIncludes bibliographical references at the end of each chapters and index. 327 $aChapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres -- Chapter 2 Quality Certifications as a Hotel Selection Criterion -- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector -- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry -- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations -- Chapter 6 Integrated Management Systems -- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation -- Chapter 8 How Communication and Control Processes Improve Quality -- Chapter 9 An Application of the SERVPERF Model in a Sports Centre -- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings -- Chapter 11 Excellence in Tourism Destinations -- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments -- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels -- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services. . 330 $aThis book examines the ways in which quality management methods, tools, and practices help improve an organization?s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors.  In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today?s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers. 606 $aStrategic planning 606 $aLeadership 606 $aProduction management 606 $aTechnological innovations 606 $aBusiness Strategy and Leadership 606 $aOperations Management 606 $aInnovation and Technology Management 615 0$aStrategic planning. 615 0$aLeadership. 615 0$aProduction management. 615 0$aTechnological innovations. 615 14$aBusiness Strategy and Leadership. 615 24$aOperations Management. 615 24$aInnovation and Technology Management. 676 $a650 702 $aPeris-Ortiz$b Marta$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aA?lvarez-Garci?a$b Jose?$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aRueda-Armengot$b Carlos$4edt$4http://id.loc.gov/vocabulary/relators/edt 906 $aBOOK 912 $a9910298465503321 996 $aAchieving Competitive Advantage through Quality Management$92540342 997 $aUNINA