LEADER 03254nam  22004935  450 
001 9910298204303321
005 20240322005653.0
010   $a9783319753522
010   $a3319753525
024 7 $a10.1007/978-3-319-75352-2
035   $a(CKB)4100000004243635
035   $a(DE-He213)978-3-319-75352-2
035   $a(MiAaPQ)EBC5387438
035   $a(PPN)227404963
035   $a(Perlego)3490792
035   $a(EXLCZ)994100000004243635
100   $a20180507d2018      u|         0
101 0 $aeng
135   $aurnn|008mamaa
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aDynamic Innovation in Outsourcing $eTheories, Cases and Practices /$fedited by Leslie P. Willcocks, Ilan Oshri, Julia Kotlarsky
205   $a1st ed. 2018.
210  1$aCham :$cSpringer International Publishing :$cImprint: Palgrave Macmillan,$d2018.
215   $a1 online resource (XXX, 325 p. 49 illus.) 
225 1 $aTechnology, Work and Globalization,$x2730-6631
311 08$a9783319753515 
311 08$a3319753517 
327   $aPart I Introduction -- 1 Why Innovation and Why Now?.-Part II Managing Outsourcing: Towards Dynamic Innovation -- 2 Outsourcing Reframed: Delivering on Collaborative Innovation -- 3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation -- 4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors -- 5 Relational and Contractual Governance for Innovation -- 6 Innovation: Where Do Consultants Fit In? -- Part III The New Outsourcing-Cloud and Service Automation -- 7 Cloud Computing as Innovation: Cases and Practices -- 8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank -- 9 Innovating in Service: The Role and Management of Automation.
330   $aThis book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.
410  0$aTechnology, Work and Globalization,$x2730-6631
606   $aTechnological innovations
606   $aInnovation and Technology Management
615  0$aTechnological innovations.
615 14$aInnovation and Technology Management.
676   $a658.514
702   $aWillcocks$b Leslie P$4edt$4http://id.loc.gov/vocabulary/relators/edt
702   $aOshri$b Ilan$4edt$4http://id.loc.gov/vocabulary/relators/edt
702   $aKotlarsky$b Julia$4edt$4http://id.loc.gov/vocabulary/relators/edt
906   $aBOOK
912   $a9910298204303321
996   $aDynamic Innovation in Outsourcing$92504728
997   $aUNINA