LEADER 01155nam--2200397---450 001 990001268310203316 005 20210604163645.0 035 $a000126831 035 $aUSA01000126831 035 $a(ALEPH)000126831USA01 035 $a000126831 100 $a20031120d1980----km-y0itay0103----ba 101 0 $afre 102 $aFR 105 $aa|||||||001yy 200 1 $a<>attention$fJean-François Richard 210 $aParis$cPresses universitaires de France$d1980 215 $a234 p.$cill.$d21 cm 225 2 $a<> psychologue$v77 410 0$12001$a<> psychologue$v77 454 1$12001 461 1$1001-------$12001 606 0 $aAttenzione$xStudi 676 $a153.1532 700 1$aRICHARD,$bJean-François$0536421 801 0$aIT$bsalbc$gISBD 912 $a990001268310203316 951 $aII.3. 2089(VI ps B Coll 41/77)$b14014 L.M.$cVI ps 959 $aBK 969 $aUMA 979 $aSIAV6$b10$c20031120$lUSA01$h1220 979 $aSIAV6$b10$c20031120$lUSA01$h1221 979 $aPATRY$b90$c20040406$lUSA01$h1730 979 $aCOPAT2$b90$c20051102$lUSA01$h1534 996 $aAttention$91800322 997 $aUNISA LEADER 03554oam 2200445 450 001 9910297408303321 005 20190911100029.0 010 $a0-08-100255-6 010 $a0-08-100227-0 035 $a(OCoLC)995849253 035 $a(MiFhGG)GVRL9CCW 035 $a(EXLCZ)994100000000384564 100 $a20171011h20172017 uy 0 101 0 $aeng 135 $aurun|---uuuua 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aLibraries and key performance indicators $ea framework for practitioners /$fLeo Appleton 205 $aFirst edition. 210 1$aCambridge, Massachusetts :$cChandos Publishing, an imprint of Elsevier,$d[2017] 210 4$d?2017 215 $a1 online resource (ix, 154 pages) $ccolor illustrations 225 1 $aChandos information professional series 320 $aIncludes bibliographical references at the end of each chapters and index. 327 $aWhat do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service -- Final reflection performance measurement and performance indicators. 330 $aLibraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book?s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach) 410 0$aChandos information professional series. 606 $aPublic libraries$xEvaluation 606 $aAcademic libraries$xEvaluation 615 0$aPublic libraries$xEvaluation. 615 0$aAcademic libraries$xEvaluation. 676 $a025.1 700 $aAppleton$b Leo$0752424 801 0$bMiFhGG 801 1$bMiFhGG 906 $aBOOK 912 $a9910297408303321 996 $aLibraries and key performance indicators$91512960 997 $aUNINA