LEADER 04870 am 22005293u 450 001 9910297037803321 005 20230621142733.0 010 $a9783631754856$b(ebook) 010 $z9783631577707$b(paperback) 024 7 $a10.3726/b14001 035 $a(CKB)4100000007277028 035 $a(OAPEN)1003242 035 $a(MiAaPQ)EBC30686147 035 $a(Au-PeEL)EBL30686147 035 $a(EXLCZ)994100000007277028 100 $a20200116h20082008 fy 0 101 0 $aeng 135 $aurmu#---auuuu 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aUser satisfaction with personalised internet applications /$fUlrike Bauernfeind 205 $a1st ed. 210 1$aFrankfurt am Main, Germany:$cPeter Lang,$d[2008] 210 31$aFrankfurt am Main, Germany:$cPeter Lang,$d[2018] 210 4$dİ2008 215 $a1 online resource (182 pages) $cillustrations, charts; digital, PDF file(s) 225 1 $aForschungsergebnisse der Wirtschaftsuniversita?t Wien ;$vBand 27 311 08$aPrint version: 9783631577707 320 $aIncludes bibliographical references. 327 $aCover -- 1 INTRODUCTION -- 1.1 Problem statement -- 1.2 Objectives of the study -- 1.3 Structure of the book -- 2 STATE OF THE FIELD - THEORETICAL BACKGROUND -- 2.1 Classification of Personalised Internet Applications -- 2.2 Relevant Research Traditions and Theories -- 2.3 Customer Satisfaction in General -- 2.4 Human-Computer Interaction (HCI) -- 2.4.1 The Technology Acceptance Model (TAM) -- 2.4.2 The IS Success Model -- 2.4.3 Flow -- 2.4.4 Hedonic aspects -- 2.4.5 Other Approaches -- 2.5 User Interface Design Aspects -- 2.6 System Evaluation -- 2.6.1 Software Evaluation Methods -- 2.6.2 Web Site Evaluation Methods -- 3 INFLUENCES ON PERSONALISED INTERNET APPLICATIONS' SATISFACTION - RESEARCH MODEL AND HYPOTHESES -- 3.1 Research Model -- 3.2 Influencing Factors - Constructs and Hypotheses -- 3.2.1 Perceived Usefulness -- 3.2.2 Perceived Ease of Use -- 3.2.3 Trust -- 3.2.4 Exploratory Browsing Behaviour -- 3.2.5 Enjoyment -- 3.2.6 Attitude towards e-service -- 3.2.7 Experience -- 3.2.8 Satisfaction -- 3.2.9 Commitment -- 4 STUDY METHODOLOGY -- 4.1 Research Methods -- 4.1.1 Qualitative versus quantitative research methods -- 4.1.2 Approaches Used in this Study -- 4.2 Development of the Survey Instrument -- 4.3 Internet Applications Used for Evaluation -- 4.3.1 Tiscover -- 4.3.2 Learn@WU -- 4.3.3 Immobilien.net -- 4.4 Study Participants -- 4.5 Experimental setting and data collection method -- 5 EMPIRICAL RESULTS -- 5.1 Descriptive Statistics -- 5.1.1 Demographic Description of the Sample -- 5.1.2 Personal Characteristics of the Sample -- 5.1.3 Comparison of the three Personalised Internet Applications -- 5.2 Testing the Structural Model of Satisfaction with Personalised Internet Applications -- 5.2.1 Formative versus Reflective Indicators -- 5.2.2 Measurement and Structural Model -- 5.2.3 Model Evaluation in SEM. 327 $a5.2.4 Results of Testing the Structural Hypotheses -- 5.2.5 Structural Analyses for the three Personalised Internet Applications -- 5.3 Expert Interviews -- 5.3.1 Method of Expert Interviews -- 5.3.2 Results of Expert Interviews -- 6 DISCUSSION AND OUTLOOK -- 6.1 Conclusion -- 6.2 Implications for Practitioners -- 6.3 Limitations and Implications for Future Research -- References -- Appendix. 330 $aThe study focuses on user satisfaction with websites and personalised internet applications in particular. The abundance of information on the web is increasing more and more. Therefore, the significance of websites targeting the users? preferences, like personalised Internet applications, is rising. The aim of this study was to find out which factors determine user satisfaction with personalised internet applications. Factors like the usefulness of the information or trust towards how personal information is handled were considered. A large-scale user survey evaluating three internet applications (from the travel, e-learning and real estate domains) was conducted. Expert opinions were collected to complement the results and provide insights from users? and experts? points of views. 410 0$aForschungsergebnisse der Wirtschaftsuniversita?t Wien ;$vBand 27. 606 $aInternet users$xAttitudes 606 $aConsumer satisfaction$xEvaluation 606 $aOnline information services$xEvaluation 615 0$aInternet users$xAttitudes. 615 0$aConsumer satisfaction$xEvaluation. 615 0$aOnline information services$xEvaluation. 676 $a303.4833 700 $aBauernfeind$b Ulrike$0881975 712 02$aWirtschaftsuniversita?t Wien, 801 2$bUkMaJRU 912 $a9910297037803321 996 $aUser satisfaction with personalised internet applications$91970151 997 $aUNINA