LEADER 04854nam 22007575 450 001 9910280949703321 005 20200702124545.0 010 $a3-319-41947-1 024 7 $a10.1007/978-3-319-41947-3 035 $a(CKB)3710000000765737 035 $a(EBL)4614915 035 $a(MiAaPQ)EBC4614915 035 $a(DE-He213)978-3-319-41947-3 035 $a(PPN)194516172 035 $a(EXLCZ)993710000000765737 100 $a20160716d2017 u| 0 101 0 $aeng 135 $aur|n|---||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aAdvances in The Human Side of Service Engineering $eProceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney WorldŽ, Florida, USA /$fedited by Tareq Z. Ahram, Waldemar Karwowski 205 $a1st ed. 2017. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2017. 215 $a1 online resource (356 p.) 225 1 $aAdvances in Intelligent Systems and Computing,$x2194-5357 ;$v494 300 $aDescription based upon print version of record. 311 $a3-319-41946-3 320 $aIncludes bibliographical references at the end of each chapters. 327 $aPeople-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face. . 330 $aThis book explores the different ways in which human-factors engineering influences organizations? and enterprises? well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldŽ, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions. 410 0$aAdvances in Intelligent Systems and Computing,$x2194-5357 ;$v494 606 $aComputational intelligence 606 $aEngineering economy 606 $aEngineering economy 606 $aEconomics$xSociological aspects 606 $aOperations research 606 $aDecision making 606 $aUser interfaces (Computer systems) 606 $aComputational Intelligence$3https://scigraph.springernature.com/ontologies/product-market-codes/T11014 606 $aEngineering Economics, Organization, Logistics, Marketing$3https://scigraph.springernature.com/ontologies/product-market-codes/T22016 606 $aOrganizational Studies, Economic Sociology$3https://scigraph.springernature.com/ontologies/product-market-codes/X22020 606 $aOperations Research/Decision Theory$3https://scigraph.springernature.com/ontologies/product-market-codes/521000 606 $aUser Interfaces and Human Computer Interaction$3https://scigraph.springernature.com/ontologies/product-market-codes/I18067 615 0$aComputational intelligence. 615 0$aEngineering economy. 615 0$aEngineering economy. 615 0$aEconomics$xSociological aspects. 615 0$aOperations research. 615 0$aDecision making. 615 0$aUser interfaces (Computer systems) 615 14$aComputational Intelligence. 615 24$aEngineering Economics, Organization, Logistics, Marketing. 615 24$aOrganizational Studies, Economic Sociology. 615 24$aOperations Research/Decision Theory. 615 24$aUser Interfaces and Human Computer Interaction. 676 $a620.82 702 $aAhram$b Tareq Z$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aKarwowski$b Waldemar$4edt$4http://id.loc.gov/vocabulary/relators/edt 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910280949703321 996 $aAdvances in The Human Side of Service Engineering$92075343 997 $aUNINA