LEADER 02442oas 2200961 a 450 001 9910262943003321 005 20260127110404.0 011 $a1533-2977 035 $a(DE-599)ZDB2113057-7 035 $a(OCoLC)45706032 035 $a(CONSER) 2001212543 035 $a(CKB)110999262830004 035 $a(DE-599)2113057-7 035 $a(EXLCZ)99110999262830004 100 $a20010111a20019999 sy a 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aServices marketing quarterly 210 $aBinghamton, N.Y. $cHaworth Press$d[2001]- 210 1$a[Abingdon] :$cTaylor & Francis Group 300 $aRefereed/Peer-reviewed 300 $aTitle from table of contents page (Haworth web site, viewed Aug. 5, 2003). 311 08$a1533-2969 531 0 $aServ. mark. q. 606 $aMarketing$vPeriodicals 606 $aService industries$vPeriodicals 606 $aMarketing$vPe?riodiques 606 $aServices (Industrie)$vPe?riodiques 606 $aCustomer Service$2ebps 606 $aMarketing$2ebps$3(uri) http://id.worldcat.org/fast/fst01010167 606 $aMarketing$2fast$3(OCoLC)fst01010167 606 $aService industries$2fast$3(OCoLC)fst01113407 608 $aComputer network resources. 608 $aPeriodicals.$2fast 615 0$aMarketing 615 0$aService industries 615 6$aMarketing 615 6$aServices (Industrie) 615 7$aCustomer Service. 615 7$aMarketing. 615 7$aMarketing. 615 7$aService industries. 676 $a380 801 0$bNSD 801 1$bNSD 801 2$bOCLCQ 801 2$bNSD 801 2$bOCLCQ 801 2$bTXA 801 2$bOCL 801 2$bOCLCQ 801 2$bUKMGB 801 2$bOCLCQ 801 2$bOCLCF 801 2$bOCLCO 801 2$bVT2 801 2$bCCO 801 2$bOCLCQ 801 2$bOCLCO 801 2$bOCLCQ 801 2$bWT2 801 2$bNLE 801 2$bOCLCQ 801 2$bAU@ 801 2$bOCLCQ 801 2$bDLC 801 2$bLDP 801 2$bBWN 801 2$bOCLCQ 801 2$bOCLCL 801 2$bUAB 801 2$bLIP 801 2$bUWO 801 2$bFIE 801 2$bLVT 801 2$bOCLCQ 906 $aJOURNAL 912 $a9910262943003321 996 $aServices marketing quarterly$92290870 997 $aUNINA