LEADER 04965nam 22006615 450 001 9910254954603321 005 20200630091803.0 010 $a4-431-54922-6 024 7 $a10.1007/978-4-431-54922-2 035 $a(CKB)3710000000727266 035 $a(EBL)4550104 035 $a(OCoLC)951623673 035 $a(DE-He213)978-4-431-54922-2 035 $a(MiAaPQ)EBC4550104 035 $a(PPN)22831755X 035 $a(EXLCZ)993710000000727266 100 $a20160609d2016 u| 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aService Innovation $eNovel Ways of Creating Value in Actor Systems /$fedited by Marja Toivonen 205 $a1st ed. 2016. 210 1$aTokyo :$cSpringer Japan :$cImprint: Springer,$d2016. 215 $a1 online resource (293 p.) 225 1 $aTranslational Systems Sciences,$x2197-8832 ;$v6 300 $aDescription based upon print version of record. 311 $a4-431-54921-8 320 $aIncludes bibliographical references at the end of each chapters. 327 $aPreface -- Part 1: Services, Service Systems and Value Co-creation -- 1. Twenty Years of Service Innovation Research -- 2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation -- 3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Co-evolutions -- 4. Social Innovations and Its Relationships with Service and System Innovations -- Part 2: Managing Service Innovation -- 5. Developing Service-Based Business Models: What Innovation Capability for What Dimension? -- 6. Innovating in Practices -- 7. Innovating Services Through Experiences: An Investigation of Services Cape?s Pivotal Role -- 8. Struggling at the Front Line: ICT and Service Innovation -- Part 3: Opportunities and Challenges for Service Innovation in Different Contexts -- 9. Service Innovation for Sustainability: Paths for Greening by Service Innovation -- 10. Innovation in Public Service Systems -- 11. Service Innovation in Industrial Contexts -- 12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China -- 13. Internationalization as Innovation Driver in Services. 330 $aThis is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today?s economies ? the development of welfare and sustainability ? cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research. 410 0$aTranslational Systems Sciences,$x2197-8832 ;$v6 606 $aService industries 606 $aManagement 606 $aIndustrial management 606 $aInformation technology 606 $aBusiness?Data processing 606 $aServices$3https://scigraph.springernature.com/ontologies/product-market-codes/527020 606 $aInnovation/Technology Management$3https://scigraph.springernature.com/ontologies/product-market-codes/518000 606 $aIT in Business$3https://scigraph.springernature.com/ontologies/product-market-codes/522000 615 0$aService industries. 615 0$aManagement. 615 0$aIndustrial management. 615 0$aInformation technology. 615 0$aBusiness?Data processing. 615 14$aServices. 615 24$aInnovation/Technology Management. 615 24$aIT in Business. 676 $a658.4 702 $aToivonen$b Marja$4edt$4http://id.loc.gov/vocabulary/relators/edt 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910254954603321 996 $aService Innovation$92123455 997 $aUNINA