LEADER 03966nam 22005655 450 001 9910254917203321 005 20211005135722.0 024 7 $a10.1007/978-1-4842-2571-4 035 $a(CKB)3710000001095373 035 $a(DE-He213)978-1-4842-2571-4 035 $a(MiAaPQ)EBC4822007 035 $a(CaSebORM)9781484225714 035 $a(PPN)222239506 035 $a(EXLCZ)993710000001095373 100 $a20170310d2017 u| 0 101 0 $aeng 135 $aurnn#008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aSpinning up ServiceNow $eIT service managers' guide to successful user adoption /$fGabriele Kahlout 205 $a1st ed. 2017. 210 1$aNew York :$cApresss,$d2017. 215 $a1 online resource (xvii, 241 p.) $cill 300 $aIncludes index. 311 $a1-4842-2570-8 311 $a1-4842-2571-6 327 $aPart I: ITSM in the Real World -- Chapter 1: Pragmatic or Tragic ITSM -- Chapter 2: Innovators' ITSM Strategy -- Part II: Essentials -- Chapter 3: User Access -- Chapter 4: Email Support -- Chapter 5: Elegant Notifications -- Chapter 6: Request Portal -- Chapter 7: Reporting -- Part III: After Go-Live -- Chapter 8: Customization Process -- Chapter 9: Confidentiality -- Chapter 10: Fluid Collaboration -- Chapter 11: More Customization Examples -- Chapter 12: ServiceNow Jargon -- Part IV: Appendices -- Chapter 13: Appendix A: Checks and Monitors -- Chapter 14: Appendix B: Access Requirements -- . 330 $aThis book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating their organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers Guide to Successful User Adoption shows IT service managers how to orchestrate their IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What you will learn: How to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email How to avoid the teething problems that can spoil your users? onboarding experience with ServiceNow How to automate the process of scaling up new teams into ServiceNow How to shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements How to create a strategy to avoid common pitfalls that sabotage ITSM programs. 606 $aManagement information systems 606 $aSpecial purpose computers 606 $aBusiness IT Infrastructure$3https://scigraph.springernature.com/ontologies/product-market-codes/522040 606 $aSpecial Purpose and Application-Based Systems$3https://scigraph.springernature.com/ontologies/product-market-codes/I13030 606 $acomputer applications$9eng$2eurovoc 606 $asoftware$9eng$2eurovoc 615 0$aManagement information systems. 615 0$aSpecial purpose computers. 615 14$aBusiness IT Infrastructure. 615 24$aSpecial Purpose and Application-Based Systems. 615 7$acomputer applications 615 7$asoftware 676 $a658.4038 686 $aLRC IT-APP$2EP-CLASS 700 $aKahlout$b Gabriele$0959990 801 0$bUMI 801 1$bUMI 906 $aBOOK 912 $a9910254917203321 996 $aSpinning up ServiceNow$92175767 997 $aUNINA