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010   $a3-319-19938-2
024 7 $a10.1007/978-3-319-19938-2
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035   $a(EBL)3567812
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035   $a(PQKBTitleCode)TC0001534651
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035   $a(DE-He213)978-3-319-19938-2
035   $a(MiAaPQ)EBC3567812
035   $a(PPN)187686564
035   $a(EXLCZ)993710000000452052
100   $a20150717d2016      u|         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aCustomer Value Generation in Banking $eThe Zurich Model of Customer-Centricity /$fby Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau
205   $a1st ed. 2016.
210  1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2016.
215   $a1 online resource (209 p.)
225 1 $aManagement for Professionals,$x2192-8096
300   $aDescription based upon print version of record.
311   $a3-319-19937-4 
320   $aIncludes bibliographical references.
327   $aNew Rules: The Drivers of Future-Viable Banking -- From Classic Business Models to a Customer-Centred Banking Architecture -- Change: The Path to a Future-Viable Bank Architecture (With a Significant Contribution by Charlotte Götz) -- Guidelines for Future-Viable Business Models.
330   $aThe banking sector is undergoing a process of fundamental transformation ? mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century?s banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the ?Zurich model for a customer-centric banking architecture? enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.
410  0$aManagement for Professionals,$x2192-8096
606   $aFinance
606   $aCorporate governance
606   $aOrganization
606   $aPlanning
606   $aFinance, general$3https://scigraph.springernature.com/ontologies/product-market-codes/600000
606   $aCorporate Governance$3https://scigraph.springernature.com/ontologies/product-market-codes/511020
606   $aOrganization$3https://scigraph.springernature.com/ontologies/product-market-codes/516000
615  0$aFinance.
615  0$aCorporate governance.
615  0$aOrganization.
615  0$aPlanning.
615 14$aFinance, general.
615 24$aCorporate Governance.
615 24$aOrganization.
676   $a332
700   $aAuge-Dickhut$b Stefanie$4aut$4http://id.loc.gov/vocabulary/relators/aut$0933313
702   $aKoye$b Bernhard$4aut$4http://id.loc.gov/vocabulary/relators/aut
702   $aLiebetrau$b Axel$4aut$4http://id.loc.gov/vocabulary/relators/aut
906   $aBOOK
912   $a9910254871203321
996   $aCustomer Value Generation in Banking$92100715
997   $aUNINA