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181   $ctxt$2rdacontent
182   $cc$2rdamedia
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200 00$aInterkulturelle Kompetenz Deutschland-Russland : $e20 Critical Incidents mit Lo?sungmustern /$fRomy  Henfling, Bettina  Franzke
210  1$aBielefeld :$cwbv Media,$d2017.
215   $a1 online resource (153 p.)
311   $a3-7639-5848-7 
330   $aThe reader is presented with 20 case examples, so-called Critical Incidents (CIs), which explain how to ensure a smooth encounter between Germany and Russia. The CIs promote empathy and the ability to switch perspectives. At the same time, they allow for new viewpoints in the context of German-Russian interactions. The publication addresses topics such as hospitality and welcoming culture, the expression of frustration and criticism, action processes, professional collaboration, external image, linguistic exchange, and approaches to overcome language barriers. Each of the 20 case examples from everyday life, school, and university are described by means of questions and possible solutions, which participants in language courses and exchange programmes as well as employees of international organisations can use to prepare themselves for short or long-term stays in Germany or Russia.
606   $aSocial Science / Sociology$2bisacsh
606   $aSocial sciences
608   $aElectronic books.
615  7$aSocial Science / Sociology
615  0$aSocial sciences
700   $aHenfling$b Romy$01070548
702   $aFranzke$b Bettina
801  0$bScCtBLL
801  1$bScCtBLL
906   $aBOOK
912   $a9910247440503321
996   $aInterkulturelle Kompetenz Deutschland-Russland$92564278
997   $aUNINA