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100   $a20171215d||||      uy              
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200 00$aBenchmarking Para Servicios de Agua
210   $cIWA Publishing$d2011
311   $a84-8363-865-7 
330   $a"Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. ----- Praise for Benchmarking Water Services: ""The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied."" ""The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement."" ""Benchmarking Water Services is an in depth and practical ?must have? guide for any utility currently engaged in or planning to develop a benchmarking process"" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2."
606   $aIndustrial applications of scientific research & technological innovation$2bicssc
606   $aWater supply & treatment$2bicssc
615  7$aIndustrial applications of scientific research & technological innovation
615  7$aWater supply & treatment
700   $aDane$b Peter$4aut$0995285
702   $aHaskins$b Scott$4aut
702   $aTheuretzbacher-Fritz$b Heimo$4aut
702   $aEnrique Cabrera$b Jr$4aut
906   $aBOOK
912   $a9910246750203321
996   $aBenchmarking Para Servicios de Agua$92280194
997   $aUNINA