LEADER 03566nam 22005651 450 001 9910220096003321 005 20240401194807.0 010 $a0-8330-8106-3 035 $a(CKB)2670000000430653 035 $a(EBL)1438177 035 $a(OCoLC)862047971 035 $a(Au-PeEL)EBL1438177 035 $a(CaPaEBR)ebr10773930 035 $a(OCoLC)854957004 035 $a(MiAaPQ)EBC1438177 035 $a(EXLCZ)992670000000430653 100 $a20131010h20132013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aSurprise! $efrom CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected /$fDave Baiocchi, D. Steven Fox 205 $a1st ed. 210 1$aSanta Monica :$cRAND Corporation,$d[2013] 210 4$dİ2013 215 $a1 online resource (107 p.) 300 $aDescription based upon print version of record. 311 $a0-8330-8103-9 320 $aIncludes bibliographical references. 327 $aCover; Title Page; Copyright; Preface; Contents; Figures and Tables; Summary; Acknowledgements; Abbreviations; CHAPTER ONE Introduction; CHAPTER TWO Why Study Surprise?; CHAPTER THREE Research Objective, Definitions, and Initial Conceptual Models; CHAPTER FOUR Research Hypotheses; Hypothesis 1: Response Time Affects How Practitioners Prepare for and Respond to Surprises; Hypothesis 2: The Level of Environmental Chaos Affects How Professionals Prepare for and Respond to Surprise; Hypothesis 3: The Surprise Type Dictates the Reaction and Response Path 327 $aHypothesis 4: Strategies for Addressing Positive Surprises Differ from Those for Negative OnesHypothesis 5: Some Fundamental Preparations and Responses Are Common Across Professions; CHAPTER FIVE Research Method; CHAPTER SIX What Strategies Are Common Across Professions?; Experience Is Key; Reduce the Level of Chaos; Provide a Measured Response; The Value of Teamwork; CHAPTER SEVEN How Does the Level of Environmental Chaos Affect Practitioners' Responses to Surprises?; Operating in Contrived Environments; Modulating Merely Moderate Chaos; Working in Highly Chaotic Environments 327 $aHumans Magnify ChaosSurprise Generated by Third-Party Humans; Recognized and Unrecognized Surprises; CHAPTER EIGHT How Do Strategists Differ from Tacticians in Dealing with Surprise?; CHAPTER NINE Surprise as an Opportunity; CHAPTER TEN Helpful Lessons from Specific Professions; Yes, and; Look Outside the Immediate Network for Help; CHAPTER ELEVEN Key Observations and Their Implications; Key Findings; Implications and Suggested Practices Moving Forward; In Conclusion; Bibliography 330 $aThis report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. RAND researchers interviewed representatives from 13 diverse professions and identified some common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment. 606 $aEmergency management 606 $aMedical emergencies 606 $aSurprise 615 0$aEmergency management. 615 0$aMedical emergencies. 615 0$aSurprise. 676 $a636.0896025068 700 $aBaiocchi$b Dave$0915595 701 $aFox$b D. Steven$0915596 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910220096003321 996 $aSurprise$92052517 997 $aUNINA