LEADER 04562oam 2200541zu 450 001 9910169658903321 005 20210721060358.0 010 $a1-921313-09-9 035 $a(CKB)3170000000065283 035 $a(SSID)ssj0000764471 035 $a(PQKBManifestationID)11485345 035 $a(PQKBTitleCode)TC0000764471 035 $a(PQKBWorkID)10776417 035 $a(PQKB)11445616 035 $a(MiAaPQ)EBC4749808 035 $a(Au-PeEL)EBL4749808 035 $a(CaPaEBR)ebr11306690 035 $a(OCoLC)225187590 035 $a(EXLCZ)993170000000065283 100 $a20160829d2007 uy 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aElectronic engagement a guide for public sector managers 205 $a1st ed. 210 31$a[Place of publication not identified]$cANU E Press$d2007 215 $a1 online resource (122 pages) 225 1 $aAustralia and New Zealand School of Government (ANZSOG) Series 300 $aBibliographic Level Mode of Issuance: Monograph 327 $aElectronic Engagement: A Guide for Public Sector Managers -- Table of Contents -- Foreword -- Preface -- About the Author -- Acknowledgements -- 1. Introduction: An Information Age Democracy? -- 1.1. Who is this Guide For? -- 1.2. The Challenges of Engagement -- 1.2.1. An Expanding Policy Role for Public Sector Managers -- 1.3. The Information Society and its Implications -- 2. Definitions, Distinctions and Approaches to eEngagement -- 2.1. eDemocracy: A Conceptual Typology for Public Sector Managers -- 2.2. eEngagement as a Managerial Activity -- 2.3. Three Management Approaches -- 2.3.1. Active Listening -- 2.3.2. Cultivating -- 2.3.3. Steering -- 2.3.4. Relationship Between the Three Approaches -- 2.4. eEngagement and Electronic and Online Service Delivery -- 2.4.1. eGovernment Catalysts for eEngagement -- 2.4.2. Difficulties and Tensions -- 2.5. The Digital Divide: An Absolute Barrier? -- 2.5.1. Nature of the Divide -- 2.5.2. Implications of the Divide -- 2.5.3. Beyond the 'One Divide' -- 3. Designing the Right Approach -- 3.1. Key Decisions -- 3.1.1. What is the Issue(s)? -- 3.1.2. Who is the Audience(s)? -- 3.1.3. Consultation versus Collaboration -- 3.1.3.1. Implications of the Continuum -- 3.1.3.2. Reconceptualising Consultation and Collaboration -- 3.1.4. Setting Objectives -- 3.1.5. Degree of Interactivity -- 3.1.6. Choosing the Right Channel(s) -- 3.2. Concept Development Approach -- 3.3. Managing Identity Issues -- 3.3.1. Desirability of Identification -- 3.3.2. Technical Aspects of Identification -- 4. Implementation -- 4.1. Stakeholder Buy-in -- 4.2. Developing an Engagement Plan -- 4.3. Managing Technical Implementation -- 4.3.1. Determining the Software Feature Set -- 4.3.2. Who Governs? Technical, Administrative, or Political -- 4.3.3. Make or Buy? -- 4.3.3.1. Do we Need New Tools at All? -- 4.3.3.2. Purchase Point Considerations. 327 $a4.3.3.3. Proprietary versus Open Source -- 4.3.4. Low Tech versus High Tech -- 4.4. Generating Compelling Content -- 4.4.1. Compelling Content versus Eyecandy -- 4.5. Promotion and Recruitment -- 4.5.1. Conventional Advertising and Promotional Approaches -- 4.5.2. The Power of Social Networking (and its Limitations) -- 4.6. Managing Risk -- 4.6.1. Security -- 4.6.2. Moderation -- 5. Concluding the Process -- 5.1. The Importance of Evaluation -- 5.1.1. Approaching Evaluation for eEngagement -- 5.1.2. Pitfalls to Avoid -- 5.1.3. What to Consider in Effective Assessment -- 5.2. Closeout Processes -- 5.2.1. Document Process and Outcomes -- 5.2.2. Feedback -- 5.2.3. Feedback Over Time -- 5.2.4. No Closeout: The Eternal Community -- Further Reading -- Appendix A. Policy Cycle Engagement Model -- Appendix B. Catalogue of eEngagement Models. 330 $aAn engaging, provocative and thorough survey of available technologies and potential applications, this is a 'must read' for policy and program practitioners who are considering options for electronic engagement. 410 0$aAustralia and New Zealand School of Government (ANZSOG) Series 606 $aCommerce$2HILCC 606 $aBusiness & Economics$2HILCC 606 $aBusiness Communication$2HILCC 615 7$aCommerce 615 7$aBusiness & Economics 615 7$aBusiness Communication 676 $a658.45 700 $aChen$b Bide$01869175 801 0$bPQKB 906 $aBOOK 912 $a9910169658903321 996 $aElectronic engagement a guide for public sector managers$94477378 997 $aUNINA