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200 10$aInternational journal of service industry management
210   $aBradford, England $cMCB University Press
210 3 $aBingley, UK $cEmerald Group Pub
300   $aTitle from introductory page, viewed July 25, 2002.
311 08$a0956-4233 
517 3 $aService industry management
517 1 $aIJSIM
531 1 $aInt. j. serv. ind. manag.
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