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200 10$aVerbal judo, updated edition $eThe gentle art of persuasion. /$fGeorge J Thompson
205   $aUnabridged.
210   $aAshland $cBlackstone Publishing$d2017
215   $a1 online resource (6 audio files) $cdigital
300   $aUnabridged.
330   $aWhen you react, the event controls you. When you respond, you're in control.    Verbal Judo  is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.  Verbal Judo  shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view?and take the lead in most disputes.  This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of human interaction:  People feel the need to be respectedPeople would rather be asked than be toldPeople have a desire to know whyPeople prefer to have options over threatsPeople want to have a second chance Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With  Verbal Judo  you'll be able to have your say?and say what you mean.
517   $aVerbal Judo, Updated Edition
606   $aNonfiction$2OverDrive
606   $aBusiness$2OverDrive
606   $aPsychology$2OverDrive
606   $aSelf Help$2OverDrive
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615  7$aSelf Help.
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