LEADER 03162nam 22006015 450 001 9910163010803321 005 20240724100331.0 010 $a9783319488547 010 $a3319488546 024 7 $a10.1007/978-3-319-48854-7 035 $a(CKB)3710000001033183 035 $a(DE-He213)978-3-319-48854-7 035 $a(MiAaPQ)EBC4790237 035 $a(PPN)222237198 035 $a(Perlego)3496712 035 $a(EXLCZ)993710000001033183 100 $a20170120d2017 u| 0 101 0 $aeng 135 $aurnn|008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aBrand Fans $eLessons from the World's Greatest Sporting Brands /$fby Aaron C.T. Smith, Constantino Stavros, Kate Westberg 205 $a1st ed. 2017. 210 1$aCham :$cSpringer International Publishing :$cImprint: Palgrave Macmillan,$d2017. 215 $a1 online resource (X, 249 p.) 311 08$a9783319488530 311 08$a3319488538 320 $aIncludes bibliographical references at the end of each chapters and index. 327 $aChapter 1 Introduction - Crowdsourcing Brand Equity -- Chapter 2 Pitch Partners- Customers as Players and Collaborators -- Chapter 3 Unlimited Users: The Rise of Consumer-Generated Content -- Chapter 4 Connected Communities- Icons and Tribalism -- Chapter 5 Passionate Partisans- Lifelong Loyalty -- Chapter 6 Dynamic Data- Branding the Digital Drive -- Chapter 7 Enhanced Experiences - Enlisting the Fanatic -- Chapter 8 Conclusion- Future Brand Fans. 330 $aCombining the latest branding research with a diverse range of powerful case examples, this book reveals the cutting edge techniques of value co-creation, personalisation and customer engagement employed by sport's leading brands. Based on the transferable lessons that emanate from these practices, Brand Fans explores and illuminates how firms can cultivate connected fans and lifelong advocates, while building brand equity exponentially in the process. This is a book that will appeal to scholars and practitioners alike, as well as anyone fascinated by modern marketing, consumer relationships and branding. 606 $aCustomer relations$xManagement 606 $aMarketing research 606 $aBusiness intelligence 606 $aSports$xEconomic aspects 606 $aCustomer Relationship Management 606 $aMarket Research and Competitive Intelligence 606 $aSports Economics 615 0$aCustomer relations$xManagement. 615 0$aMarketing research. 615 0$aBusiness intelligence. 615 0$aSports$xEconomic aspects. 615 14$aCustomer Relationship Management. 615 24$aMarket Research and Competitive Intelligence. 615 24$aSports Economics. 676 $a658.812 700 $aSmith$b Aaron C.T$4aut$4http://id.loc.gov/vocabulary/relators/aut$0918921 702 $aStavros$b Constantino$4aut$4http://id.loc.gov/vocabulary/relators/aut 702 $aWestberg$b Kate$4aut$4http://id.loc.gov/vocabulary/relators/aut 906 $aBOOK 912 $a9910163010803321 996 $aBrand Fans$92060930 997 $aUNINA