LEADER 05789nam 2200865 450 001 9910160760203321 005 20200520144314.0 010 $a1-63157-655-0 035 $a(CKB)3710000001026041 035 $a(BEP)4790175 035 $a(OCoLC)971543480 035 $a(CaBNVSL)swl00407082 035 $a(MiAaPQ)EBC4790175 035 $a(Au-PeEL)EBL4790175 035 $a(CaPaEBR)ebr11332748 035 $a(CaONFJC)MIL988887 035 $a(OCoLC)970636800 035 $a(EXLCZ)993710000001026041 100 $a20170201d2017 fy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aEssential communications skills for managers$hVolume I$iA practical guide for communicating effectively with all people in all situations /$fWalter St. John, Ben Haskell 205 $aFirst edition. 210 1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2017. 215 $a1 online resource (x, 237 pages) 225 1 $aCorporate communication collection,$x2156-8170 300 $aIncludes index. 311 $a1-63157-654-2 327 $aSection 1. Topic 1. Overview of the book -- Section 2. Topic 2. Fundamentals of communicating -- Topic 3. Important principles for sending and receiving communications -- Topic 4. Communications rights of employees -- Topic 5. Communications responsibilities of employees -- Topic 6. Communications responsibilities of managers -- Topic 7. Suggested communications training for managers -- Section 3. Topic 8. Communicating competencies required by managers -- Topic 9. The manager's availability for communicating -- Topic 10. Sizing up coworkers accurately -- Topic 11. Gaining mutual understanding -- Topic 12. Giving and getting feedback -- Topic 13. The benefits of obtaining and responding to employees' ideas and suggestions -- Topic 14. Dealing compassionately with employee's feelings -- Topic 15. Strategies of being noncommittal -- Topic 16. Protecting confidential information -- Topic 17. Creating a healthy communications climate -- Topic 18. Communicating attitudes and techniques that motivate employees -- Topic 19. Breaking down manager-employee barriers with small talk -- Topic 20. Offering employees credit for their achievements -- Topic 21. Giving and receiving praise comfortably -- Topic 22. Thinking before speaking to say what you mean -- Section 4. Topic 23. Personal qualities managers need to communicate effectively -- Topic 24. Realistic expectations -- Topic 25. Ethical standards -- Topic 26. Winning style of communicating -- Section 5. Topic 27. Communicating and relating strategies for safeguarding the manager's job -- Section 6. Topic 28. Communicating effectively in stressful situations -- Topic 29. Responding to complaints by angry employees -- Topic 30. Sharing bad news compassionately with employees -- Topic 31. Giving and receiving criticism effectively -- Topic 32. Giving and receiving apologies gracefully -- Topic 33. Communicating calmly during a crisis -- Topic 34. Disagreeing diplomatically with your boss -- Topic 35. Persuading employees who oppose your ideas -- Topic 36. Communication required to implement change -- Topic 37. Warning employees about tardiness and absenteeism -- Topic 38. Disciplining employees fairly -- Topic 39. Terminating employees the right way -- Topic 40. Resolving interpersonal conflict between employees -- Topic 41. Conducting a successful news conference -- Topic 42. Testifying competently in public hearings -- Topic 43. Speaking before a hostile group -- Topic 44. Preventing and controlling malicious rumors -- Index. 330 3 $aThe purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do." 410 0$aCorporate communication collection.$x2156-8170 606 $aCommunication in management 608 $aElectronic books. 610 $aWriting Tips 610 $aWorkplace Situations 610 $aWorkplace Communications 610 $aSpeechmaking 610 $aSpeaking Confidently 610 $aPersuasive Communication 610 $aReading Tips 610 $aManagement Skills 610 $aManagerial Communications 610 $aGender-Neutral 610 $aListening Tips 610 $aManagerial Performance 610 $aDiversity Communication 610 $aConflict Resolution 610 $aCommunication Skills 610 $aCommunication Reference Guide for Managers 610 $aCommunication Mistakes 610 $aCommunication Guide for Managers 610 $aCommunication Fundamentals 610 $aCommunication Effectiveness for Managers 610 $aCommunicating Strategies 610 $aCommunicating under Stress 610 $aCommunication 610 $aCommunicating with Employees 610 $aCommunicating in the Workplace 610 $aCommunicating in a Crisis 610 $aCommunicating Effectively 610 $aCommunicating for Managers 615 0$aCommunication in management. 676 $a658.45 700 $aSt. John$b Walter$0884328 702 $aHaskell$b Ben 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910160760203321 996 $aEssential communications skills for managers$91974766 997 $aUNINA