LEADER 03934nam 2200481 450 001 9910160318503321 005 20211212144939.0 010 $a1-119-29420-7 035 $a(CKB)3710000001022226 035 $a(MiAaPQ)EBC4788161 035 $a(CaSebORM)9781119294184 035 $a(Au-PeEL)EBL4788161 035 $a(CaPaEBR)ebr11331796 035 $a(CaONFJC)MIL989089 035 $a(OCoLC)969639977 035 $a(EXLCZ)993710000001022226 100 $a20170203h20172017 uy| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 14$aThe Employee Experience $eHow to Attract Talent, Retain Top Performers, and Drive Results /$fTracy Maylett, EdD, and Matthew Wride, JD 205 $a1st edition 210 1$aHoboken, New Jersey :$cWiley,$d[2017] 210 4$dİ2017 215 $a1 online resource (210 pages) $cillustrations 311 $a1-119-29419-3 311 $a1-119-29418-5 320 $aIncludes bibliographical references and index. 330 $aEver notice how companies with the best service also have the happiest employees? That?s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really . Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience , employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce?the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world?s most successful organizations. By establishing a clear set of expectations and promises?collectively known as the Contract?and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today?s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the ?Expectation Gap? Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin?and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP , is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA f... 606 $aPersonnel management 608 $aElectronic books. 615 0$aPersonnel management. 700 $aMaylett$b Tracy$0977333 702 $aWride$b Matthew 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910160318503321 996 $aThe Employee Experience$92551164 997 $aUNINA LEADER 01186nam 2200289Ia 450 001 996391730303316 005 20221108000623.0 035 $a(CKB)1000000000670666 035 $a(EEBO)2240895877 035 $a(OCoLC)45504427 035 $a(EXLCZ)991000000000670666 100 $a20001208d1692 uy 0 101 0 $aeng 135 $aurbn||||a|bb| 200 10$aArticles to be enquired of and answered unto by the churchwardens and sworn men in the primary visitation of the right reverend Father in God John, Lord Bishop of Norwich, 1692$b[electronic resource] 210 $aLondon $cPrinted for W. Rogers at the Sun over against St. Dunstan's Church in Fleetstreet$d1692 215 $a[2], 6 p 300 $aReproduction of original in: British Library. 330 $aeebo-0018 606 $aVisitations, Ecclesiastical$zEngland 615 0$aVisitations, Ecclesiastical 801 0$bEAE 801 1$bEAE 906 $aBOOK 912 $a996391730303316 996 $aArticles to be enquired of and answered unto by the churchwardens and sworn men in the primary visitation of the right reverend Father in God John, Lord Bishop of Norwich, 1692$92341170 997 $aUNISA LEADER 01667oam 2200445I 450 001 9910705675603321 005 20170814155612.0 035 $a(CKB)5470000002451638 035 $a(OCoLC)1000528357 035 $a(EXLCZ)995470000002451638 100 $a20170814d2005 ua 0 101 0 $aeng 135 $aurm|||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aPublic access management as an adaptive wildlife management tool / by Douglas S. Ouren and Raymond D. Watts 210 1$aReston, Virginia :$cU.S. Department of the Interior, U.S. Geological Survey,$d2005. 215 $a1 online resource (iii, 10 pages) $ccolor illustrations 225 1 $aOpen-file report ;$v2005-1349 606 $aWildlife management$zColorado$zGunnison River Valley 606 $aGlobal Positioning System 606 $aRoads$xDesign and construction$xEnvironmental aspects$zColorado$zGunnison River Valley 606 $aTraffic safety and wildlife$zColorado$zGunnison River Valley 606 $aWildlife crossings$zColorado$zGunnison River Valley 615 0$aWildlife management 615 0$aGlobal Positioning System. 615 0$aRoads$xDesign and construction$xEnvironmental aspects 615 0$aTraffic safety and wildlife 615 0$aWildlife crossings 700 $aOuren$b Douglas S.$01191670 702 $aWatts$b Raymond D. 712 02$aGeological Survey (U.S.), 801 0$bGPO 801 1$bGPO 801 2$bGPO 906 $aBOOK 912 $a9910705675603321 996 $aPublic access management as an adaptive wildlife management tool$93490944 997 $aUNINA