LEADER 02040nam 22004573 450 001 9910160277403321 005 20250302090405.0 010 $a9781492630494 010 $a1492630497 035 $a(CKB)3710000001025922 035 $a(BIP)053523353 035 $a(MiAaPQ)EBC30352305 035 $a(Au-PeEL)EBL30352305 035 $a(EXLCZ)993710000001025922 100 $a20250302d2017 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe Simple Truths of Service $eInspired by Johnny the Bagger 205 $a1st ed. 210 1$aNaperville :$cSourcebooks, Incorporated,$d2017. 210 4$dİ2017. 215 $a1 online resource (80 p.) 311 08$a9781492630487 311 08$a1492630489 330 8 $aFrom the New York Times Bestselling author of The One Minute ManagerYour competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference. 517 $aSimple Truths of Service 610 $aCustomer services 610 $aConsumer satisfaction 610 $aBusiness & economics 700 $aBlanchard$b Ken$0107069 701 $aGlanz$b Barbara$01441519 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910160277403321 996 $aThe Simple Truths of Service$94332205 997 $aUNINA