LEADER 02921nam 2200541 450 001 9910156246603321 005 20230721043219.0 010 $a1-119-30821-6 035 $a(CKB)3710000000679085 035 $a(EBL)4526806 035 $a(OCoLC)950466255 035 $a(SSID)ssj0001667982 035 $a(PQKBManifestationID)16456833 035 $a(PQKBTitleCode)TC0001667982 035 $a(PQKBWorkID)14339352 035 $a(PQKB)10021341 035 $a(MiAaPQ)EBC4526806 035 $a(EXLCZ)993710000000679085 100 $a20160606h20072007 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aAssessing organizational performance in higher education /$fBarbara A. Miller 210 1$aSan Francisco, California :$cJossey-Bass :$cWiley,$d2007. 210 4$dİ2007 215 $a1 online resource (267 p.) 225 1 $aResearch Methods for the Social Sciences ;$vv.4 300 $aDescription based upon print version of record. 311 $a0-7879-8640-2 320 $aIncludes bibliographical references and index. 327 $aTable of Contents; Title; Copyright; TABLES, FIGURES, EXHIBITS, AND WORKSHEETS; FOREWORD; PREFACE; Organization of the Book; Acknowledgments; ABOUT THE AUTHOR; CHAPTER 1: Purpose of Assessment; Assessment User Groups; External Assessment User Groups; Internal Assessment User Groups; Summary; CHAPTER 2: Organizations as Systems; Systems Thinking; Internal System Elements; Summary; CHAPTER 3: Organizations as System; External System Elements; Summary; CHAPTER 4: Assessment Methods and Terminology; Measurement; Evaluation; Data Collection; Dissemination of Assessment Findings; Summary 327 $aCHAPTER 5: Defining and Measuring Organizational PerformanceAreas of Organizational Performance; Effectiveness; Productivity; Quality; Customer and Stakeholder Satisfaction; Efficiency; Innovation; Financial Durability; Critical Success Factors; Assessment Users' Preferred Areas of Organizational Performance; Interrelationships in Organizational Performance; Summary; CHAPTER 6: Creating and Maintaining Assessment Programs; Building Assessment Programs; Deploying Assessment Programs; Assessing Assessment Programs; Summary; GLOSSARY; REFERENCES; INDEX; End User License Agreement 410 0$aResearch Methods for the Social Sciences 606 $aUniversities and colleges$zUnited States$xEvaluation 606 $aUniversities and colleges$zUnited States$xAdministration 615 0$aUniversities and colleges$xEvaluation. 615 0$aUniversities and colleges$xAdministration. 676 $a378.101 700 $aMiller$b Barbara A.$f1943-$01237661 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910156246603321 996 $aAssessing organizational performance in higher education$92872931 997 $aUNINA