LEADER 04074nam 2200469 450 001 9910156170303321 005 20170119041210.0 035 $a(CKB)3710000000971356 035 $a(MiAaPQ)EBC4773608 035 $a(CaSebORM)9781786468963 035 $a(PPN)220202842 035 $a(EXLCZ)993710000000971356 100 $a20170301h20162016 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aSalesforce CRM-the definitive admin handbook $elearn how to successfully administer, build, and manage Salesforce CRM and Salesforce mobile solutions using real-world and best practice techniques /$fPaul Goodey 205 $aFourth edition. 210 1$aBirmingham, England ;$aMumbai, India :$cPackt Publishing,$d2016. 210 4$dİ2016 215 $a1 online resource (635 pages) $cillustrations 300 $aIncludes index. 311 $a1-78646-896-4 311 $a1-78646-452-7 330 $aLearn how to successfully administer, build, and manage Salesforce CRM and Salesforce mobile solutions using real-world and best practice techniques About This Book See the latest best practice Salesforce administration principles, gain real-world advice, and understand critical design considerations to set up and customize Salesforce CRM This is a pragmatic guide to the key functions of customizing and setting up the application for enterprise security, user and data management, process automation, analytics, and mobile features Step-by-step navigation and descriptions of the features of Salesforce CRM platform and clear guidance on the customization and administration of the application Identify what is covered to create your own improved study guide for the certified administrator examination Who This Book Is For This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a new administrator or a more experienced professional, this book will enhance your knowledge and understanding of the features of Salesforce CRM. What You Will Learn Manage and administer user records and password policies Configure and control the various organization-wide user interface features in Salesforce CRM Set up and maintain users, profiles, and permission sets and administer appropriate security and login access mechanisms Apply organization security Understand the capabilities of the Salesforce CRM sharing model Create, delete, and customize fields, page layout, and list views for custom and standard objects Find out how Apex and Visualforce coding can be used in Salesforce CRM Implement the mechanisms for data management Discover the tools to import, update, transfer, and mass delete data In Detail Salesforce CRM's Winter '17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Clo... 606 $aCustomer relations$xManagement$xData processing 606 $aSales management$xData processing 606 $aMarketing$xManagement$xData processing 615 0$aCustomer relations$xManagement$xData processing. 615 0$aSales management$xData processing. 615 0$aMarketing$xManagement$xData processing. 676 $a658.81202856312 700 $aGoodey$b Paul$01156176 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910156170303321 996 $aSalesforce CRM$92702088 997 $aUNINA