LEADER 03282nam 2200733Ia 450 001 9910449694503321 005 20210617014037.0 010 $a1-283-40335-8 010 $a9786613403353 024 7 $a10.1515/9783598440120 035 $a(CKB)1000000000220904 035 $a(EBL)370768 035 $a(OCoLC)319956322 035 $a(SSID)ssj0000135429 035 $a(PQKBManifestationID)11143493 035 $a(PQKBTitleCode)TC0000135429 035 $a(PQKBWorkID)10057619 035 $a(PQKB)11740143 035 $a(MiAaPQ)EBC370768 035 $a(DE-B1597)29696 035 $a(OCoLC)1013949483 035 $a(OCoLC)768228363 035 $a(DE-B1597)9783598440120 035 $a(Au-PeEL)EBL370768 035 $a(CaPaEBR)ebr10256638 035 $a(CaONFJC)MIL340335 035 $a(EXLCZ)991000000000220904 100 $a20051205d2004 uy 0 101 0 $aeng 135 $aur||#|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aDealing with an international clientele$b[electronic resource] $ecommunications, diplomacy and etiquette /$fMeri Meredith 210 $aMu?nchen $cSaur$d2004 215 $a1 online resource (263 p.) 225 1 $aThe information services management series 300 $aDescription based upon print version of record. 311 0 $a3-598-24370-7 311 0 $a3-598-44012-X 320 $aIncludes bibliographical references and index. 327 $tFront matter --$tContents --$tAcknowledgments --$tIntroduction --$tChapter One. The Problem --$tChapter Two. Welcome --$tChapter Three. Respect --$tChapter Four. Speak Slowly and Distinctly --$tChapter Five. Communication --$tChapter Six. Etiquette --$tChapter Seven. Diplomacy --$tChapter Eight. Learning versus Teaching --$tChapter Nine. Cultures of the World, A-I --$tChapter Ten. Cultures of the World, J-W --$tBackmatter 330 $aThis book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result 410 0$aInformation services management. 606 $aReference services (Libraries) 606 $aLibraries and immigrants 606 $aReference librarians$xAttitudes 606 $aCommunication in library administration 608 $aElectronic books. 615 0$aReference services (Libraries) 615 0$aLibraries and immigrants. 615 0$aReference librarians$xAttitudes. 615 0$aCommunication in library administration. 676 $a025.52 676 $a303.482 686 $aAN 76000$2rvk 700 $aMeredith$b Meri$01034293 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910449694503321 996 $aDealing with an international clientele$92453333 997 $aUNINA LEADER 01320nam 2200421 450 001 9910155415803321 010 $a3-653-06233-0 010 $a3-631-70475-5 035 $a(CKB)4340000000024289 035 $a(MiAaPQ)EBC4766807 035 $a(PPN)229150640 035 $a(EXLCZ)994340000000024289 100 $a20161220h20162016 uy 0 101 0 $ager 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 00$aUnterrichtsforschung im Fach Englisch $eEmpirische Erkenntnisse und praxisorientierte Anwendung /$fHolger Limberg, Olaf Ja?kel (Hrsg.) 210 1$aFrankfurt am Main, [Germany] :$cPeter Lang Edition,$d2016. 210 4$dİ2016 215 $a1 online resource (280 pages) 225 1 $aKolloquium Fremdsprachenunterricht ;$vBand 59 311 $a3-631-66711-6 320 $aIncludes bibliographical references. 410 0$aKFU ;$vBand 59. 606 $aEnglish language$xStudy and teaching 615 0$aEnglish language$xStudy and teaching. 676 $a428.0071 702 $aLimberg$b Holger 702 $aJa?kel$b Olaf 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910155415803321 996 $aUnterrichtsforschung im Fach Englisch$92865763 997 $aUNINA