LEADER 03137nam 2200613 450 001 9910154784203321 005 20210210023714.0 010 $a1-292-08417-0 010 $a1-292-08418-9 035 $a(CKB)2670000000591213 035 $a(SSID)ssj0001454013 035 $a(PQKBManifestationID)12544714 035 $a(PQKBTitleCode)TC0001454013 035 $a(PQKBWorkID)11493961 035 $a(PQKB)10172886 035 $a(MiAaPQ)EBC5186282 035 $a(MiAaPQ)EBC5176309 035 $a(MiAaPQ)EBC5832303 035 $a(MiAaPQ)EBC5139153 035 $a(MiAaPQ)EBC6400603 035 $a(Au-PeEL)EBL5139153 035 $a(OCoLC)901203968 035 $a(CaSebORM)9781292083308 035 $a(EXLCZ)992670000000591213 100 $a20190823d2015 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aUnderstanding emotional intelligence /$fGill Hasson 205 $aRejacketed edition. 210 1$aHarlow, England :$cPearson,$d[2015] 210 4$d©2015 215 $a1 online resource (205 pages) $cillustrations 225 1 $aBrilliant 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a1-292-08330-1 311 $a1-322-66343-2 320 $aIncludes bibliographical references and index. 327 $aCover -- Title Page -- Copyright -- Contents -- About the author -- Acknowledgements -- Introduction -- Part 1 Understand emotions -- Chapter 1 Emotions and emotional intelligence -- Chapter 2 How emotionally intelligent are you? -- Chapter 3 Beliefs and assumptions about emotions -- Chapter 4 Identify and understand emotions -- Chapter 5 Nonverbal emotions -- Chapter 6 Manage your emotions -- Chapter 7 Manage other people's emotions -- Part 2 Manage emotions -- Chapter 8 Persuade and influence -- Chapter 9 Delegate -- Chapter 10 Cut your losses -- Chapter 11 When you don't like someone -- Chapter 12 When you are angry -- Chapter 13 The power of the positive -- Chapter 14 Procrastination and guilt -- Chapter 15 Give bad news -- Conclusion -- References -- Index. 330 $aDrive your emotions ? don?t let them drive you! We all know people who are brilliant at managing their emotions. They never get overwhelmed in difficult situations; they are great decision makers; they know when to use their intuition and they express empathy, compassion and understanding towards other people. But most of all, they are excellent communicators. Want to be like this? Understanding Emotional Intelligence shows you how. ·    Understand how emotions work and how to use them effectively ·    Know how to build rapport and motivate others ·    Influence and persuade; leave a positive, lasting impression 410 0$aBrilliant. 606 $aEmotional intelligence 615 0$aEmotional intelligence. 676 $a152.4 700 $aHasson$b Gill$01162157 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910154784203321 996 $aUnderstanding emotional intelligence$92858750 997 $aUNINA