LEADER 05262oam 2200625 450 001 9910150221603321 005 20210428143338.0 010 $a0-273-75030-5 035 $a(CKB)3460000000084304 035 $a(SSID)ssj0000679936 035 $a(PQKBManifestationID)12294489 035 $a(PQKBTitleCode)TC0000679936 035 $a(PQKBWorkID)10625229 035 $a(PQKB)11731912 035 $a(MiAaPQ)EBC5173937 035 $a(MiAaPQ)EBC5175530 035 $a(MiAaPQ)EBC5832598 035 $a(MiAaPQ)EBC5139031 035 $a(MiAaPQ)EBC6400122 035 $a(Au-PeEL)EBL5139031 035 $a(CaONFJC)MIL463033 035 $a(OCoLC)1015886082 035 $a(CaSebORM)9780273750291 035 $a(EXLCZ)993460000000084304 100 $a20210428d2011 uy 0 101 0 $aeng 135 $aurunu||||| 181 $ctxt 182 $cc 183 $acr 200 10$aKey business solutions $eessential problem-solving tools and techniques that every manager needs to know /$fAntonio E. Weiss 205 $a1st edition 210 1$aHarlow, England ;$aNew York, New York :$cFinancial Times/Prentice Hall,$d[2011] 210 4$d©2011 215 $a1 online resource (xviii, 201 p.) $cill 225 1 $aFinancial Times 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a0-273-75029-1 320 $aIncludes bibliographical references (pages [193]-195) and index. 327 $aCover -- Key business solutions -- Contents -- about the author -- acknowledgements -- Publisher's acknowledgements -- Introduction -- Part one The OBTAIN problem-solving process -- Outline the question -- The problem may be big, but it should fit on one page -- The key issues you need to know to solve the problem -- Break down the issues -- Untangling the mess -- Prioritise your workload to maximise your effort: output ratio -- Test the hypothesis -- You are the doctor, the problem is your patient -- Analyse the problem -- Without data you have nothing -- Insightful interviewing -- If you want to get to the root cause of the problem, just ask 'why?' -- Making spreadsheet models easy -- Imagine the solution -- Devising the optimal solution -- Making change happen -- Notify the stakeholders -- Writing compelling reports -- Making great presentations -- Managing the stakeholders -- Understand who your stakeholders are and how to communicate with them -- Trust makes the world go around -- You are the most important stakeholder -- Managing the team -- setting up the team to ensure success -- Helping others reach their goal -- Feedback works both ways -- A final thought -- Part two Critical business tools and frameworks -- Critical business tools and frameworks -- 4Ps of marketing -- 5Cs of strategy -- Ansoff matrix -- BCG growth-share matrix -- Benchmarking -- Brainstorming -- De Bono's six thinking hats -- Drill-down analysis -- Kano analysis -- McClelland's theory of needs -- McKinsey 7s framework -- PesTeL -- Porter's five forces -- SWOT -- Value chain analysis -- Appendix: How the tools and techniques fit into the OBTAIN process -- Further reading and references -- Index. 330 $aThis book explains how to resolve every challenge faced on a day-to-day basis in your business by presenting an unbeatable inventory of proven problem solving tools and techniques to help you tackle your toughest business dilemmas effectively. You will learn how to: ·    Overcome any business challenge with robust logic and structure ·    How to break down problems and make your workload lighter ·    Deliver the ?killer? recommendations ·    Discover how to successfully implement change in people and organisations ·    How to keep yourself, your team, and your stakeholders happy ·    How to use an effective hypothesis-driven approach to problem solving Using case studies, a ?best practice example? and at least one figurative table or figure, every dilemma is bought to life equipping you with the very best tools to confront any problem your business may face. ? The most successful businesses don?t avoid problems ? they solve them.  This practical, insightful and entertaining book guides you through how to do this.  An indispensable resource for any manager. ' Richard Newton, Business consultant and best-selling author -------------- ' One of the key attributes in running a business successfully is the ability to see a situation in perspective.  Too often the real issues go unrecognised, signs are misread, an opportunity slips by, the wrong problem is addressed. Only in retrospect is it obvious what should have been done. It is not easy, but the tools and techniques covered in Key Business Solutions should help.? Sir George Cox, Author of the HM Treasury Cox Review of Creativity in UK Business and former Chairman of the Design Council 410 0$aFinancial Times 606 $aProblem solving 606 $aManagement 615 0$aProblem solving. 615 0$aManagement. 676 $a658.403 700 $aWeiss$b Antonio E.$0937010 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bUtOrBLW 906 $aBOOK 912 $a9910150221603321 996 $aKey business solutions$92878808 997 $aUNINA