LEADER 02164nam 2200433 450 001 9910149163403321 005 20210527122433.0 010 $a1-78680-014-4 035 $a(CKB)3710000000933124 035 $a(MiAaPQ)EBC4734131 035 $a(ScCtBLL)5f0251b4-3cbe-4e8f-9e44-62326cc1ecd5 035 $a(EXLCZ)993710000000933124 100 $a20170621h20172017 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aWorking the phones $econtrol and resistance in call centres /$fJamie Woodcock 210 1$aLondon, [England] :$cPluto Press,$d2017. 210 4$dİ2017 215 $a1 online resource (202 pages) 311 $a0-7453-9906-1 311 $a0-7453-9908-8 320 $aIncludes bibliographical references and index. 330 $a*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. 606 $aCall centers$xSocial aspects$zGreat Britain 606 $aCall center agents$zGreat Britain 615 0$aCall centers$xSocial aspects 615 0$aCall center agents 676 $a658.812 700 $aWoodcock$b Jamie$0907133 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910149163403321 996 $aWorking the phones$92029368 997 $aUNINA