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010   $a1-280-55467-3
010   $a9786610554676
010   $a0-470-84591-0
010   $a0-470-85225-9
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100   $a20020308d2001      uy         0
101 0 $aeng
135   $aurzn||||||
181   $ctxt
182   $cc
183   $acr
200 10$aQoS$b[electronic resource] $emeasurement and evaluation of telecommunications quality of service /$fWilliam C. Hardy
205   $a1st ed.
210   $aNew York $cWiley$dc2001
215   $a1 online resource (235 pages)
300   $aIncludes index.
300   $aTitle from title screen.
311   $a0-471-49957-9 
330   $aQuality of Service (QoS) is continuously growing in importance in the telecommunications industry because competition is growing fiercer by the day. By drawing on 30 years of experience, William C. Hardy explains how to examine specific tools and techniques that he has developed for the measurement and evaluation of QoS and understand the underlying analysis perspectives and methodologies.Details the basic concepts of QoS, together with the methodologies for organizing, structuring, and carrying out analyses of QoS from scratch.Describes the atttributes of the telecommunications service that determine user perception of quality in non-technical terms.Discusses specific measures, measurement techniques and evaluation criteria for all of the factors that affect user perception of QoS.Addresses user concerns including:* Will I be able to get to the service when I want to use it?* How long does it take before I know a connection is being set up?* How good will voice sound over a connection?* Includes valuable tips for QoS analysis and the perspectives vital for describing QoS in ways that are useful and operationally meaningful.Whether you have a limited technical background or are a telecommunications professional this simple and straightforward approach will be an essential tool to understanding QoS.
606   $aTelecommunication$xQuality control
606   $aTelecommunication$xCustomer services
606   $aTelecommunication systems$xEvaluation
606   $aTelecommunication$xQuality control
606   $aTelecommunication$xCustomer services
606   $aTelecommunication systems$xEvaluation
606   $aElectrical & Computer Engineering$2HILCC
606   $aEngineering & Applied Sciences$2HILCC
606   $aTelecommunications$2HILCC
608   $aElectronic books.$2lcsh
615  0$aTelecommunication$xQuality control.
615  0$aTelecommunication$xCustomer services.
615  0$aTelecommunication systems$xEvaluation.
615  0$aTelecommunication$xQuality control
615  0$aTelecommunication$xCustomer services
615  0$aTelecommunication systems$xEvaluation
615  7$aElectrical & Computer Engineering
615  7$aEngineering & Applied Sciences
615  7$aTelecommunications
676   $a384.043
700   $aHardy$b William C$0184396
712 02$aBooks24x7, Inc.
801  0$bCtWfDGI
801  1$bCtWfDGI
906   $aBOOK
912   $a9910146963303321
996   $aQoS$91573117
997   $aUNINA