LEADER 02515 am 22005413u 450 001 9910146345303321 005 20230617035343.0 010 $a88-8453-148-9 035 $a(CKB)1000000000280283 035 $a(ItFiC)it04654137 035 $a(MH)011326234-5 035 $a(oapen)https://directory.doabooks.org/handle/20.500.12854/44515 035 $a(EXLCZ)991000000000280283 100 $a20050504d2004 uy 0 101 0 $aita 135 $auubu#---uu|uu 181 $ctxt$2rdacontent 182 $cn$2rdamedia 183 $anc$2rdacarrier 200 00$aDalla misurazione dei servizi alla customer satisfaction $ela valutazione della qualitą nel Sistema bibliotecario di ateneo dell'Universitą di Firenze /$fa cura di Roberto Ventura ; testi di Silvana Benedetti [and others] 210 $cFirenze University Press$d2004 210 1$aFirenze :$cFirenze university press,$d2004. 215 $a1 online resource (264 pages) $cillustrations; digital, PDF file(s) 225 1 $aMonografie Umanistica ;$v9 300 $aCollected essays. 311 08$aPrint version: 8884531470 320 $aIncludes bibliographical references. 330 $aActivities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the final stage of an itinerary launched through the reorganisation of the library system in 1994. From that year on, the practice of monitoring has been confirmed as an essential element of the management process. After several years devoted to the enhancement of quality, the users have been invited to express their views on the services apropos effective use and the degree of satisfaction. 410 0$aMonografie Umanistica ;$v9 606 $aLibraries$zItaly$zFlorence$xEvaluation 610 $aBiblioteche pubbliche 610 $aUniversità 610 $aFirenze 610 $aBiblioteconomia 610 $aGestione 610 $aServizi 615 0$aLibraries$xEvaluation. 676 $a025 700 $aRoberto Ventura$4auth$0443145 702 $aVentura$b Roberto 702 $aBenedetti$b Silvana 801 0$bItFiC 801 2$bMH 801 2$bUkMaJRU 906 $aBOOK 912 $a9910146345303321 996 $aDalla misurazione dei servizi alla customer satisfaction$93363730 997 $aUNINA