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010   $a1-906465-57-6
010   $a1-907293-38-8
010   $a9786612042515
010   $a1-282-04251-3
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035   $a(EBL)428308
035   $a(OCoLC)437112365
035   $a(SSID)ssj0000293322
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035   $a(PQKBTitleCode)TC0000293322
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100   $a20090323d2009      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aCustomer genius$b[electronic resource] $ebecoming a customer-centric business /$fPeter Fisk
205   $a1st ed.
210   $aChichester $cCapstone Publishing$dc2009
215   $a1 online resource (408 p.)
300   $aIncludes index.
311   $a1-84112-788-4 
311   $a1-906465-56-8 
327   $a""Customer Genius: Becoming a customer-centric business""; ""Part 1: The customer world""; ""Track 1: Hello!""; ""Track 2: My world a??? people and their passions""; ""Track 3: My agenda a??? what matters most to me""; ""Track 4: My terms a??? power to the people""; ""Track 5: My business a??? the customer business""; ""Part 2: The customer business""; ""Dimension 1: Customer vision""; ""Dimension 2: Customer strategy""; ""Dimension 3: Customer insights""; ""Dimension 4: Customer propositions""; ""Dimension 5: Customer solutions""; ""Dimension 6: Customer connections""
327   $a""Dimension 7: Customer experiences""""Dimension 8: Customer service""; ""Dimension 9: Customer relationships""; ""Dimension 10: Customer performance""; ""Part 3: The customer champions""; ""Track 6: Leadership a??? leading a customer revolution""; ""Track 7: Culture a??? creating passion in people""; ""Track 8: Transformation a??? the journey to customer-centricity""; ""Appendix: The Genius Lab""; ""Credits""; ""About the author""; ""Index""
606   $aCustomer relations
606   $aManagement
608   $aElectronic books.
615  0$aCustomer relations.
615  0$aManagement.
676   $a658.8/12
676   $a658.812
700   $aFisk$b Peter$g(Peter Robert)$0862261
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910146114303321
996   $aCustomer genius$92064422
997   $aUNINA