LEADER 04642nam 2200661 a 450 001 9910146101503321 005 20170809165311.0 010 $a0-470-45163-7 010 $a1-119-19755-4 010 $a1-282-36832-X 010 $a9786612368325 010 $a0-470-45162-9 035 $a(CKB)1000000000724719 035 $a(EBL)469613 035 $a(OCoLC)429190421 035 $a(SSID)ssj0000295913 035 $a(PQKBManifestationID)12062098 035 $a(PQKBTitleCode)TC0000295913 035 $a(PQKBWorkID)10322350 035 $a(PQKB)11648495 035 $a(MiAaPQ)EBC469613 035 $a(EXLCZ)991000000000724719 100 $a20081106d2009 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aExecutive power$b[electronic resource] $euse the greatest collection of psychological strategies to create an automatic advantage in any business situation /$fDavid J. Lieberman 210 $aHoboken, N.J. $cJohn Wiley$dc2009 215 $a1 online resource (222 p.) 300 $aDescription based upon print version of record. 311 $a0-470-37282-6 320 $aIncludes bibliographical references (p. [187]-192) and index. 327 $aEXECUTIVE POWER: Use the Greatest Collection of Psychological Strategies to Create an Automatic Advantage in Any Business Situation; Contents; Acknowledgments; Introduction; A Note to Readers; Chapter 1: The Psychological Strategy to Gain Ironclad Loyalty: Never Lose an Employee, Customer, Client, or Patient Again; Chapter 2: Super Spin Control: Quickly Dilute the Impact of Negative Publicity; Chapter 3: Spin Control When It's Personal: Shutting Down the Gossip and Rumor Mills 327 $aChapter 4: Turbo-Boost Morale and Keep Your Employees Productive, Motivated, and Happy . . . All without Spending a DimeChapter 5: The Foolproof Strategy to Keep Any Employee from Stealing; Chapter 6: Collect Money Owed, No Matter How Long It's Overdue; Chapter 7: Turn a Saboteur into Your Greatest Ally; Chapter 8: Get Back Any Customer You've Lost, No Matter Why They Left; Chapter 9: Managing Difficult People: The Psychology Behind Royal Pains; Chapter 10: Quickly Handle Any Customer Complaint . . . And Turn It To Your Advantage 327 $aChapter 11: How to Painlessly Criticize the Highly Sensitive EmployeeChapter 12: Personal Power: The Myth of Self -Discipline and the Secret to Unlimited Inspiration; Chapter 13: The Five Psychological Keys to Accomplish Any Goal; Chapter 14: How to Spot a Bluff a Mile Away: The Ultimate Bluff Buster; Chapter 15: Find Out If Your Employees Are Doing Drugs or Drinking on the Job with a 30-Second Nonaccusatory Conversation; Chapter 16: Bully-Proof Yourself and Your Office; Chapter 17: Sway the Room: From Jury Rooms to Board Rooms, How One Voice Can Change the Choir 327 $aChapter 18: Master the Art of Charisma with the Complete Psychological Formula for Instant LikabilityChapter 19: The Amazing Method for Getting Along with People Who Are Emotionally Unwell; Chapter 20: Instantly Resolve Any Personality Conflict; Chapter 21: The Effortless Way to Make Difficult Changes without Creating Fearful, Frustrated, and Angry Employees; Conclusion; Bibliography; About the Author; Index 330 $aExecutive Power arms readers with effective, fast-acting techniques that show them, step-by-step, how to get what they need before they and their companies pay a heavy toll for lack of it. This book contains specific, carefully formulated psychological tactics that can be applied to any business situation, with any person. This book offers readers the opportunity to use the most important psychological tools governing human behavior, not just to level the playing field, but to create an automatic advantage in today's business world. The book will arm the reader with the tactics to:* Get ba 606 $aOrganizational behavior$xPsychological aspects 606 $aManagement$xPsychological aspects 606 $aPersonnel management$xPsychological aspects 606 $aPsychology, Industrial 608 $aElectronic books. 615 0$aOrganizational behavior$xPsychological aspects. 615 0$aManagement$xPsychological aspects. 615 0$aPersonnel management$xPsychological aspects. 615 0$aPsychology, Industrial. 676 $a658.001/9 676 $a658.0019 700 $aLieberman$b David J$0968984 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910146101503321 996 $aExecutive power$92201393 997 $aUNINA