LEADER 03866nam 2200589Ia 450 001 9910145450103321 005 20170815111006.0 010 $a1-281-21505-8 010 $a9786611215057 010 $a0-470-76391-4 010 $a0-470-75968-2 010 $a1-4051-7212-6 035 $a(CKB)1000000000401731 035 $a(EBL)284133 035 $a(OCoLC)437176054 035 $a(SSID)ssj0000136816 035 $a(PQKBManifestationID)11151412 035 $a(PQKBTitleCode)TC0000136816 035 $a(PQKBWorkID)10084017 035 $a(PQKB)10724082 035 $a(MiAaPQ)EBC284133 035 $a(EXLCZ)991000000000401731 100 $a20060628d2006 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aDental reception and practice management$b[electronic resource] /$fGlenys Bridges 210 $aOxford $cBlackwell Munksgaard$d2006 215 $a1 online resource (232 p.) 300 $aDescription based upon print version of record. 311 $a1-4051-3888-2 320 $aIncludes bibliographical references and index. 327 $aDental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers 327 $a4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs 327 $aE-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index 330 $aDental Reception and Practice Management is the dental office administrator's essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry.Dental reception and Practice Management covers a range of key skills and knowledge within three sections: ' 606 $aDental offices$xManagement 606 $aReceptionists 608 $aElectronic books. 615 0$aDental offices$xManagement. 615 0$aReceptionists. 676 $a617.60068 700 $aBridges$b Glenys$f1956-$0920386 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910145450103321 996 $aDental reception and practice management$92064406 997 $aUNINA