LEADER 05262nam 2200625 a 450 001 9910145427603321 005 20230721030732.0 010 $a1-119-19713-9 010 $a1-281-13497-X 010 $a9786611134976 010 $a0-470-23067-3 035 $a(CKB)1000000000402464 035 $a(EBL)331405 035 $a(OCoLC)608623430 035 $a(SSID)ssj0000144500 035 $a(PQKBManifestationID)11146569 035 $a(PQKBTitleCode)TC0000144500 035 $a(PQKBWorkID)10146221 035 $a(PQKB)10447699 035 $a(MiAaPQ)EBC331405 035 $a(Au-PeEL)EBL331405 035 $a(CaPaEBR)ebr10278217 035 $a(CaONFJC)MIL113497 035 $a(EXLCZ)991000000000402464 100 $a20070628d2008 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aEffective operations and controls for the small privately held business$b[electronic resource] /$fRob Reider 210 $aHoboken, N.J. $cJohn Wiley & Sons$dc2008 215 $a1 online resource (416 p.) 300 $aIncludes index. 311 $a0-470-22276-X 327 $aEffective Operations and Controls for the Small Privately Held Business; Contents; Preface; Checklist for Starting, Developing, Maintaining, and Improving Your Small Business; Acknowledgments; Chapter 1: Understanding the Small Business Environment; Understanding the Small Business; Small Business Management; Small Business Computerization; Operational Management Function; The Family Business; Basic Operating Formula; Why the Small Business Is in Existence; Businesses the Small Business Is Not In; Helpful Systems; Management Responsibility; Operating Areas to Be Addressed 327 $aEconomy, Efficiency, and EffectivenessThe Initial Survey; Chapter 2: Strategic Concepts; Strategy Development; Strategies for Competitive Advantage; Other Strategies to Exploit; Business Models; Front-End Strategy Analysis; Overview of the Strategy Development Process; Some Basic Business Principles; Mental Models and Belief Systems; Situational Analysis: Planning Questions; Chapter 3: Planning and Budgeting: Identifying the Right Direction and Staying on the Path; Relationship between the Planning and Budgeting Process; Planning Process; Budgeting Defined 327 $aDeveloping and Monitoring the BudgetNonmanufacturing Budgets; Conclusion; Chapter 4: Improving Customer Service; New-Customer Quest; Servicing Present Customers; Striving for Outstanding Customer Service; Golden Rule of Customer Service; Looking at Customer Service from a Fresh Perspective; Tips for Terrific Touchpoints; Tips for Avoiding Traps that Trip You Up; Tips for Watching Out for Traps; Making that Great Customer Service Last: Keep the Romance in the Relationship; Conclusion; Chapter 5: Cash Conversion; Cash Conversion Basics; Cash Conversion Objectives; Profitability versus Liquidity 327 $aChapter 6: Sales FunctionPurpose of the Sales Function; Sales Function in Business for Itself; Product Analysis; Sales and Product Controls; Sales Forecasts; Pricing Strategies; Methods of Sales; Methods of Compensation; Sales Information and Reporting Systems; Performing the Sales Function Analysis; Sales Function Desirable Practices; Conclusion; Chapter 7: Cost Considerations; Cost Classifications; Manufacturing versus Nonmanufacturing Costs; Activity-Based Costing Overview; Cost Elements; Cost Reduction Analysis: Traditional versus ABC; Customer Cost Concepts; Analysis of Cost Behavior 327 $aConclusionChapter 8: Accounting Operations: Functional Considerations; Accounting Function; Function Analysis; Choosing What to Analyze; Financial Reporting; Operational Analysis Survey Form; Analysis of Functional Costs; Developing Recommendations; Conclusion; Chapter 9: Operational Reporting Considerations; Small Business's Numbers; Financial and Operating Ratio Analysis; Key Operating Statistics; Conclusion; Chapter 10: Internal Controls for the Small Business; What Is Business Risk?; Internal Controls as Best Practices; Small Business Stakeholders; Internal Control Concepts 327 $aInternal Control Objectives 330 $aEffective Operations and Controls for the Small Privately Held Business""Rob Reider is the ultimate 'on-target' consultant to the small business. Whether you are just starting out or have been in a small business for years, this book is a must-read. It is concise, clear, organized and addresses the management, financial, and personnel issues that confront and often destroy small business--eighty percent of all the businesses in America.""--Tom Torgerson, CPA, President, Torgerson AssociatesManagement and Financial Consultants""Dr. Reider's emphasis on first understanding th 606 $aSmall business$xManagement 606 $aPrivate companies$xManagement 615 0$aSmall business$xManagement. 615 0$aPrivate companies$xManagement. 676 $a658.02/2 700 $aReider$b Rob$f1940-$0950056 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910145427603321 996 $aEffective operations and controls for the small privately held business$92147896 997 $aUNINA