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010   $a9786611381721
010   $a0-470-32798-7
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035   $a(EBL)353437
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035   $a(CaSebORM)9781118045268
035   $a(EXLCZ)991000000000535821
100   $a20071218d2008      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aBalanced scorecard step-by-step for government and nonprofit agencies$b[electronic resource] /$fPaul R. Niven
205   $a2nd ed.
210  1$aHoboken, New Jersey :$cJohn Wiley & Sons,$d2008.
215   $a1 online resource (385 p.)
300   $aDescription based upon print version of record.
311   $a1-118-04526-2 
311   $a0-470-18002-1 
320   $aIncludes bibliographical references and index.
327   $aIntroduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
330   $a""The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."" -from Chapter Two   The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those
606   $aTotal quality management in government
606   $aAdministrative agencies$xManagement$xEvaluation
606   $aNonprofit organizations$xManagement$xEvaluation
606   $aBenchmarking (Management)
606   $aPerformance standards
606   $aOrganizational effectiveness$xMeasurement
608   $aElectronic books.
615  0$aTotal quality management in government.
615  0$aAdministrative agencies$xManagement$xEvaluation.
615  0$aNonprofit organizations$xManagement$xEvaluation.
615  0$aBenchmarking (Management)
615  0$aPerformance standards.
615  0$aOrganizational effectiveness$xMeasurement.
676   $a352.3/57
700   $aNiven$b Paul R$0473673
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910143831303321
996   $aBalanced scorecard step-by-step for government and nonprofit agencies$9996429
997   $aUNINA