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100   $a20041029d2005      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aEssentials of business process outsourcing$b[electronic resource] /$fThomas N. Duening, Rick L. Click
210   $aHoboken, N.J. $cJohn Wiley & Sons$dc2005
215   $a1 online resource (242 p.)
225 1 $aEssentials series
300   $aIncludes index.
311   $a0-471-70987-5 
327   $aEssentials of Business Process Outsourcing; Contents; Preface; Acknowledgments; Chapter 1: The BPO Revolution; Chapter 2: Identifying and Selecting the BPO Opportunity; Chapter 3: Identifying and Managing the Costs of BPO; Chapter 4: Vendor Selection and Contracting; Chapter 5: Managing BPO-Related Change; Chapter 6: Infrastructure Considerations and Challenges; Chapter 7: Business Risks and Mitigation Strategies; Index; 
330   $aThis book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
410  0$aEssentials series.
606   $aContracting out
615  0$aContracting out.
676   $a658.4/058
700   $aDuening$b Thomas N$0900530
701   $aClick$b Rick L$0900529
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910143569303321
996   $aEssentials of business process outsourcing$92229850
997   $aUNINA