LEADER 04301 am 22006613u 450 001 9910142121103321 005 20230320185036.0 010 $a1-922144-34-7 035 $a(CKB)2670000000485374 035 $a(EBL)4585019 035 $a(MiAaPQ)EBC4585019 035 $a(WaSeSS)IndRDA00057706 035 $a(Au-PeEL)EBL4585019 035 $a(CaPaEBR)ebr11234710 035 $a(OCoLC)845670369 035 $a(oapen)https://directory.doabooks.org/handle/20.500.12854/27085 035 $a(EXLCZ)992670000000485374 100 $a20160719h20132013 uy| 0 101 0 $aeng 135 $aur|n|---||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 00$aPutting citizens first $eengagement in policy and service delivery for the 21st century /$fEvert A. Lindquist, Sam Vincent and John Wanna (eds.) 210 $aCanberra$cANU Press$d2013 210 1$aCanberra :$cANU E Press,$d[2013] 210 4$dİ2013 215 $a1 online resource (220 p.) 225 1 $aAustralia and New Zealand School of Government (ANZSOG) 300 $aDescription based upon print version of record. 311 $a1-922144-33-9 327 $aPreliminary pages; Foreword; Contributors; 1. Putting Citizens First: Engagement in policy and service delivery for the 21st century; Part I. Setting the Scene: The evolving landscape for citizen engagement; 2. Engaging Citizens: Can Westminster coexist with meaningful citizen-centric engagement?; 3. Beyond New Public Management: Will governments let citizens and communities determine policy choices and service mixes?; 4. Citizens and Governments: Getting closer or further apart?; Part II. Drivers for Change: Innovations in citizen-centric governance 327 $a5. Engaging Citizens in Policy Innovation: Benefiting public policy from the design inputs of citizens and stakeholders as 'experts'6. Engaging Citizens in Co-producing Service Outcomes; 7. Citizens, Customers, Clients or Unwilling Clients? Different and effective strategies for citizen-centric delivery; 8. Measuring Citizen Feedback and Gauging Citizen Satisfaction; 9. Information Technology and New Media as Tools of Engagement; Part III. Case Studies: Land management and Indigenous empowerment 327 $a10. From Little Things, Big Things Grow: The rise of Landcare and citizen-orientated land management in Victoria11. Volunteers as Agents of Co-production: The example of NSW State Reserves; 12. Indigenous Empowerment in Land Management; 13. Improving Indigenous Access: Three practitioner perspectives on citizen engagement; Part IV. Case Studies: Fostering community engagement and connectedness; 14. Singapore's Social Safety Net and Human Service Provisions; 15. Challenges in Engaging Citizens as Partners in the Community Sector; 16. Challenges in Engaging Citizens as Partners in Housing 327 $a17. Building Citizen Feedback into Program Redesign18. New Ways of Engaging Citizens in Service Delivery; 19. Dilemmas of Engagement: Seriously empowering our community; 20. Volunteers as Agents of Co-productio; Part V. Case Studies: Engaging with information technology and new media; 21. Informing Tax Policy Legislation: Thinking differently about consultation processes; 22. Inland Revenue New Zealand: From hosting consultations to managing conversations 330 $aThis book explores the ways in which governments are putting citizens first in their policy-making endeavours. 410 0$aAustralia and New Zealand School of Government (ANZSOG) 606 $aPublic administration$xCitizen participation 606 $aPublic administration$xTechnological innovations 610 $apolicy studies 610 $apublic sector 610 $aAustralia 610 $aDemocracy 610 $aLandcare in Australia 610 $aSocial security 615 0$aPublic administration$xCitizen participation. 615 0$aPublic administration$xTechnological innovations. 700 $aLindquist$b Evert A$4auth$01337939 702 $aLindquist$b Evert A. 702 $aVincent$b Sam 702 $aWanna$b John 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910142121103321 996 $aPutting citizens first$93057669 997 $aUNINA