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100   $a20100630d2010      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 14$aThe ITIL V3 manager's bridge certificate in IT service management$b[electronic resource] $ea guide for exam candidates /$fColin Rudd
210   $aSwindon $cBritish Informatics Society Limited$d2010
215   $a1 online resource (713 p.)
300   $aIncludes index.
311   $a1-906124-20-5 
330   $aITIL® is a framework for IT service management and provides best management practice to meet ISO 20k.  The objective of the ITIL Service Management framework is to give guidance to all types of organisations that provide IT services to businesses. The Manager's Bridge Certificate is intended for those  who have an ITIL (V1 or V2)  Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the Managers Bridge will be the NEW content of ITIL V3 and the content that has changed.  The
606   $aInformation technology$xManagement
606   $aManagement information systems
615  0$aInformation technology$xManagement.
615  0$aManagement information systems.
676   $a658.4038
700   $aRudd$b Colin$0926977
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910140616103321
996   $aThe ITIL V3 manager's bridge certificate in IT service management$92410483
997   $aUNINA