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229  0$aAdvances in agricultural economic history
245 00$aAdvances in agricultural economic history$h[e-journal]
260   $aAmsterdam :$bElsevier
500   $aDescription based on print version record
504   $aIncludes bibliographical references and indexes
533   $aElectronic reproduction.$bAmsterdam :$cElsevier Science & Technology.$nMode of access: World Wide Web.$nSystem requirements: Web browser.$nAccess may be restricted to users at subscribing institutions
538   $aMode of access: World Wide Web
650  0$aAgricultura$xAspetti economici$vPeriodici
650  0$aIndustrializzazione$vPeriodici
710 2 $aScienceDirect (Online service)
856 40$3ScienceDirect$uhttp://www.sciencedirect.com/science/bookseries/15694933 $zAn electronic book accessible through the World Wide Web; click for information
907   $a.b1366847x$b04-03-22$c07-02-08
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996   $aAdvances in agricultural economic history$91213730
997   $aUNISALENTO
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100   $a20071213d2007      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aWorld class IT service delivery /$fPeter Wheatcroft
205   $a1st edition
210   $aSwindon, U.K. $cBCS$d2007
215   $a1 online resource (184 p.)
300   $aDescription based upon print version of record.
311   $a1-902505-82-4 
320   $aIncludes bibliographical references (p. 159) and index.
327   $aCopyright; Contents; Figures and tables; About the author; Acknowledgements; Abbreviations; Useful websites; Introduction; 1 Defining world class; 2 Service delivery; 3 Developing the services value proposition; 4 Quality management; 5 Developing the business proposition; 6 Redefining the role of the user; 7 Governing service delivery; 8 The end result; References; Index; Back Cover
330   $aThis book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.
517 3 $aWorld class information technology service delivery
606   $aInformation technology$xManagement
606   $aComputer technical support
606   $aComputer service industry
615  0$aInformation technology$xManagement.
615  0$aComputer technical support.
615  0$aComputer service industry.
676   $a004.24
700   $aWheatcroft$b Peter$0915179
712 02$aBritish Computer Society.
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910140009603321
996   $aWorld class IT service delivery$92315625
997   $aUNINA