LEADER 06097nam 22007211 450 001 9910139044603321 005 20230803220315.0 010 $a1-118-82467-9 010 $a1-118-82452-0 010 $a1-118-82472-5 035 $a(CKB)2550000001157289 035 $a(EBL)1520751 035 $a(OCoLC)856579624 035 $a(SSID)ssj0001041699 035 $a(PQKBManifestationID)11589758 035 $a(PQKBTitleCode)TC0001041699 035 $a(PQKBWorkID)11044568 035 $a(PQKB)11115616 035 $a(OCoLC)862958276 035 $a(MiAaPQ)EBC1520751 035 $a(DLC) 2013033951 035 $a(Au-PeEL)EBL1520751 035 $a(CaPaEBR)ebr10793807 035 $a(CaONFJC)MIL540332 035 $a(EXLCZ)992550000001157289 100 $a20131107h20142014 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aUnleashing the power of IT $ebringing people, business, and technology together /$fDan Roberts 205 $aSecond edition. 210 1$aHoboken, New Jersey :$cWiley,$d[2014] 210 4$dİ2014 215 $a1 online resource (242 p.) 225 0 $aWiley CIO series 300 $aDescription based upon print version of record. 311 $a1-118-73856-X 311 $a1-306-09081-4 320 $aIncludes bibliographical references and index. 327 $aCover; Title Page; Copyright; Contents; Foreword; Preface; Acknowledgments; About the Contributing Authors; Chapter 1 Creating Your Twenty-First-Century Workforce and Culture; Core Skills for Success; Assess Your Core Competencies; Who Will Benefit Most?; Getting the Most out of This Book; Chapter 2 Transforming Your IT Team; How to Make This Transition: Learn to Think Differently; Mind-Set Change 1: Force Yourself to Plan and Think of the Big Picture; Mind-Set Change 2: Adopt a Proactive Approach; Mind-Set Change 3: Resist the Temptation to Delve into Tactics 327 $aMind-Set Change 4: Be Candid with Yourself and Others Mind-Set Change 5: Prepare for and Embrace Change; Mind-Set Change 6: Anticipate, Understand, Respect, and Work through Complexities; Five Critical Success Factors That Enable IT Organizational Excellence; Leadership: Positively Influence and Inspire Others; Strategy: Establish the Right Game Plan for Your Organization; People: Hire and Professionally Develop Your Winning Team; Best Practices: Select and Customize Them to Fit Your Organization 327 $aExecution: Translate Your Strategy, Goals, and Initiatives into Specific Action Plans That Deliver Measurable Results Conclusion; Chapter 3 Driving Change with Intent; Defining Terms; The Components of Change; Achieving Commitment Is Essential for Sustaining Change; Change Takes a Community; Change Leaders; Change Agents; Change Advocates; Clarity Precedes Activity; Making the Case for Change; Ensuring a Clear Path Forward; Messaging the Change; Conclusion; Chapter 4 Building a Client-Focused IT Culture; What Good Service Looks Like; Service Skills for a New Mind-Set 327 $aDeveloping a ''We'' Mentality Learning to Love Complaints; Making Every Interaction Count; Strategies for Developing a Service Mentality; Never Let It Go; Clearly Define Your Service Level Offerings; Engage Your Clients in the Culture Shift; Conclusion; Chapter 5 Evolving into the Role of Consultant; What Is the Consultant's Role?; Why Do I Need to Become More Consultative?; Learning to Change Hats: The Four Roles of IT; How Do I Become a Consultant?; Business Acumen; Human Interaction Skills; How Difficult Can This Be?; Conclusion 327 $aChapter 6 Negotiating: Getting What You Want without Damaging the Relationship Position versus Interest Negotiations; Three Steps and Three Key Factors; Negotiation Elements; People and Relationships; Styles and Situations; Applying the Key Factors to the Second Step: Information Exchange; The Final Step: Now Comes the Bargaining; Conclusion; Chapter 7 Sharpening Your Political Savvy; Picturing Yourself as a Political Player; IT and Politics: Historically Strange Bedfellows; A Five-Step Process for Developing Political Awareness; Start Your Radar; Determine Where the Power Bases Are 327 $aDistinguish Your Enemies from Your Allies 330 $a"Go from the "IT guy" to trusted business partner If you're in IT, quite a lot is expected of you and your team: be technologically advanced, business-minded, customer-focused, and financially astute, all at once. In the face of unforgiving competition, rampant globalization, and demanding customers, business leaders are discovering that it's absolutely essential to have a strong, active partner keeping a firm hand on the decisions and strategies surrounding information technology. Unleashing the Power of IT provides tangible, hard-hitting, real-world strategies, techniques, and approaches that will immediately transform your IT workforce and culture, presenting the new mindset, skill set, and tool set necessary for IT leaders to thrive in today's challenging environment. Includes new discussion on social media Offers online access to the IT Skill Builder Competency Assessment Tool Features top ten lists of tips and techniques, proven frameworks, and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Profiling several world-class organizations that have implemented the principles in this book, Unleashing the Power of IT reveals the best practices to get you on the path to implementation"--$cProvided by publisher. 410 0$aWiley CIO 606 $aBusiness$xData processing 606 $aInformation technology$xManagement 615 0$aBusiness$xData processing. 615 0$aInformation technology$xManagement. 676 $a004.068 686 $aBUS083000$2bisacsh 700 $aRoberts$b Dan$0859982 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910139044603321 996 $aUnleashing the power of IT$91918967 997 $aUNINA