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035   $a(NjHacI)993230000000075411
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100   $a20221014d2012      uy             0
101 0 $aeng
135   $aur|||||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 00$aAdvances in customer relationship management /$fDaniel Catalan-Matamoros, editor
210  1$a[Place of publication not identified] :$cInTech,$d[2012]
210  4$dİ2012
215   $a1 online resource (156 pages) $cillustrations
311   $a953-51-0516-7 
320   $aIncludes bibliographical references.
606   $aCustomer services
615  0$aCustomer services.
676   $a658.812
702   $aCatalan-Matamoros$b Daniel
801  0$bNjHacI
801  1$bNjHacl
906   $aBOOK
912   $a9910138271003321
996   $aAdvances in Customer Relationship Management$92244236
997   $aUNINA