LEADER 04549 am 22005653u 450 001 9910137640403321 005 20221206104811.0 010 $a1-921536-83-7 035 $a(CKB)3170000000065271 035 $a(EBL)4694289 035 $a(SSID)ssj0000764465 035 $a(PQKBManifestationID)11414054 035 $a(PQKBTitleCode)TC0000764465 035 $a(PQKBWorkID)10776304 035 $a(PQKB)10416464 035 $a(MiAaPQ)EBC4694289 035 $a(WaSeSS)Ind00043485 035 $a(WaSeSS)IndRDA00120835 035 $a(EXLCZ)993170000000065271 100 $a20200608d2009 uy 0 101 0 $aeng 135 $auran#---|u|u| 181 $ctxt 182 $cc 183 $acr 200 14$aThe dilemmas of engagement $ethe role of consultation in governance /$fJenny Stewart 210 1$aCanberra, Australian Capital Territory :$cAustralian National University E Press,$d2009. 215 $a1 online resource (98 pages) 225 0 $aAustralia and New Zealand School of Government (ANZSOG) 300 $aDescription based upon print version of record. 311 08$aPrint version: 9781921536823 320 $aIncludes bibliographical references. 327 $aTable of Contents; Jenny Stewart; Acknowledgments; Introduction; 1. 1. Conceptualising engagement; Engagement and power; Metaphors of engagement: ladders or stars?; Who to engage?; Community; Involved stakeholders; Powerful interests; Other government agencies; Summing up; 2. 2. Why engage?; Addressing deficit one: articulating preferences through deliberation; Addressing deficit two: revisiting representation; Addressing deficits three and four: holding public agencies accountable; Are democratic deficits overplayed?; Why engage? The policymaking perspective; Improving information flows 327 $aEnhancing diversityEarly warning of problems; Tapping into community resources; Greater problem-solving capacity; Problem solving through enhanced learning; Political management; Summing up; 3. 3. The 'how' of engagement: contexts and achievements; Consultation; Information exchange; Photographs; Storytelling and anecdote; Electronic networking; Fusing ideas and support; Deliberative forums; Dealing with conflict; Negotiated agreements; Committees of inquiry; Creating participatory governance; Partnerships in service delivery; Multi-actor (participatory) policy making; Participatory budgeting 327 $aThe role of public servantsSumming up; 4. 4. What works for managers? Case studies from the field; Consultation for regulation; Formal and informal channels of consultation; Public and non-public consultation; Managing the politics of consultation; Managing multiple streams; Participatory decision making: natural resource management; Using the right language for engagement; Consultation as learning: the role of parliamentary committees; Speaking to government, speaking to constituents; Managing expectations; Summing up; 5. 5. Improving consultation practice 327 $aConsultation and the seven bureaucratic sinsDealing with the silos; Murdi Paaki; Centrelink's Murray-Darling Basin Project; Consultation when the news is bad; The Traveston Crossing Dam; How could this process have been better managed?; School closures in the Australian Capital Territory; How could this process have been better managed?; Local government amalgamations in Queensland; How could this process have been better managed?; Rural and Remote Area Health Services in Western Australia; How could the process have been better managed?; 'We arranged a consultation and no-one came' 327 $aHow could the process have been better managed?We could not get political 'buy-in'; How could the process have been better managed?; Summing up; 6. 6. Risks, opportunities and challenges; Understanding context; What's your motivation?; Operational risks; Engagement and program implementation; Networking; Collaboration; Co-production; Challenges; Flexibility; Inclusion; Language; Settings; Control; Summing up; 7. Conclusion; Bibliography 410 0$aAustralia and New Zealand School of Government (ANZSOG) 606 $aPolitical planning$xCitizen participation 606 $aPolitical participation 615 0$aPolitical planning$xCitizen participation. 615 0$aPolitical participation. 676 $a303.69 700 $aStewart$b Jenny$0801592 801 0$bWaSeSS 801 1$bWaSeSS 906 $aBOOK 912 $a9910137640403321 996 $aThe dilemmas of engagement$92199431 997 $aUNINA