LEADER 03808nam 2200733 a 450 001 9910463029903321 005 20121127154846.0 010 $a1-283-89506-4 010 $a1-60649-305-1 024 7 $a10.4128/9781606493052 035 $a(CKB)2670000000310813 035 $a(EBL)1048410 035 $a(OCoLC)852756228 035 $a(SSID)ssj0000813851 035 $a(PQKBManifestationID)11411218 035 $a(PQKBTitleCode)TC0000813851 035 $a(PQKBWorkID)10769530 035 $a(PQKB)11011054 035 $a(OCoLC)819661949 035 $a(CaBNVSL)swl00401689 035 $a(MiAaPQ)EBC1048410 035 $a(Au-PeEL)EBL1048410 035 $a(CaPaEBR)ebr10629392 035 $a(CaONFJC)MIL420756 035 $a(EXLCZ)992670000000310813 100 $a20121128d2012 fy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aDesigning service processes to unlock value$b[electronic resource] /$fJoy M. Field 205 $a1st ed. 210 $a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) $cBusiness Expert Press$d2012 215 $a1 online resource (218 p.) 225 1 $aService systems and innovations in business and society collection 300 $aPart of: 2012 digital library. 311 $a1-60649-304-3 320 $aIncludes bibliographical references (p. 127-134) and index. 327 $a1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index. 330 3 $aThe service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities (KSAs)-- that is, capabilities--of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities--and further boost value co-creation. 410 0$a2012 digital library. 410 0$aService systems and innovations in business and society collection. 606 $aCustomer services 608 $aElectronic books. 610 $aservices 610 $aprocesses 610 $ainnovation 610 $aservice process design 610 $aservice provider 610 $acustomer 610 $aself-service 610 $aservice inventory 610 $avalue co-creation 615 0$aCustomer services. 676 $a658.812 700 $aField$b Joy M$0870311 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910463029903321 996 $aDesigning service processes to unlock value$91942911 997 $aUNINA LEADER 04393oam 2200685 450 001 9910137529403321 005 20230807205909.0 035 $a(CKB)3710000000569682 035 $a(SSID)ssj0001666304 035 $a(PQKBManifestationID)16454544 035 $a(PQKBTitleCode)TC0001666304 035 $a(PQKBWorkID)14999925 035 $a(PQKB)11352920 035 $a(WaSeSS)IndRDA00056539 035 $a(oapen)https://directory.doabooks.org/handle/20.500.12854/43481 035 $a(EXLCZ)993710000000569682 100 $a20160829h2015 uy 0 101 0 $aeng 135 $aurmn#---||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 04$aThe cognitive thalamus$b[electronic resource] /$fedited by Yuri B. Saalmann and Sabine Kastner 210 $cFrontiers Media SA$d2015 210 1$aLausanne, Switzerland :$cFrontiers Media SA,$d2015. 210 4$dİ2015 215 $a1 online resource (125 pages) $cillustrations; digital, PDF file(s) 225 0 $aFrontiers Research Topics,$x1664-8714 300 $aBibliographic Level Mode of Issuance: Monograph 300 $aPublished in Frontiers in Systems Neuroscience. 311 $a2-88919-541-4 320 $aIncludes bibliographical references. 330 $aCognitive processing is commonly conceptualized as being restricted to the cerebral cortex. Accordingly, electrophysiology, neuroimaging and lesion studies involving human and animal subjects have almost exclusively focused on defining roles for cerebral cortical areas in cognition. Roles for the thalamus in cognition have been largely ignored despite the fact that the extensive connectivity between the thalamus and cerebral cortex gives rise to a closely coupled thalamo-cortical system. However, in recent years, growing interest in the thalamus as much more than a passive sensory structure, as well as methodological advances such as high-resolution functional magnetic resonance imaging of the thalamus and improved electrode targeting to subregions of thalamic nuclei using electrical stimulation and diffusion tensor imaging, have fostered research into thalamic contributions to cognition. Evidence suggests that behavioral context modulates processing in primary sensory, or first-order, thalamic nuclei (for example, the lateral geniculate and ventral posterior nuclei), allowing attentional filtering of incoming sensory information at an early stage of brain processing. Behavioral context appears to more strongly influence higher-order thalamic nuclei (for example, the pulvinar and mediodorsal nucleus), which receive major input from the cortex rather than the sensory periphery. Such higher-order thalamic nuclei have been shown to regulate information transmission in frontal and higher-order sensory cortex according to cognitive demands. This Research Topic aims to bring together neuroscientists who study different parts of the thalamus, particularly thalamic nuclei other than the primary sensory relays, and highlight the thalamic contributions to attention, memory, reward processing, decision-making, and language. By doing so, an emphasis is also placed on neural mechanisms common to many, if not all, of these cognitive operations, such as thalamo-cortical interactions and modulatory influences from sources in the brainstem and basal ganglia. The overall view that emerges is that the thalamus is a vital node in brain networks supporting cognition. 606 $aNeuroscience 606 $aNeuroscience$2HILCC 606 $aHuman Anatomy & Physiology$2HILCC 606 $aHealth & Biological Sciences$2HILCC 610 $aneural synchrony 610 $acognitive control 610 $aintralaminar thalamus 610 $amediodorsal thalamus 610 $aMemory 610 $aPulvinar 610 $athalamocortical interactions 610 $aoscillations 610 $aanterior thalamus 610 $aPrefrontal Cortex 615 0$aNeuroscience. 615 7$aNeuroscience 615 7$aHuman Anatomy & Physiology 615 7$aHealth & Biological Sciences 700 $aSabine Kastner$4auth$01376283 702 $aKastner$b Sabine 702 $aSaalmann$b Yuri B. 801 0$bPQKB 801 2$bUkMaJRU 906 $aBOOK 912 $a9910137529403321 996 $aThe cognitive thalamus$93411840 997 $aUNINA