LEADER 05341 am 22007333u 450 001 9910137393503321 005 20200520144314.0 010 $a1-925022-67-6 035 $a(CKB)3710000000553672 035 $a(EBL)4398191 035 $a(SSID)ssj0001634450 035 $a(PQKBManifestationID)16386915 035 $a(PQKBTitleCode)TC0001634450 035 $a(PQKBWorkID)14945725 035 $a(PQKB)10182533 035 $a(OCoLC)909778582 035 $a(Au-PeEL)EBL4398191 035 $a(CaPaEBR)ebr11155851 035 $a(MiAaPQ)EBC4398191 035 $a(EXLCZ)993710000000553672 100 $a20160303h20152015 uy| 0 101 0 $aeng 135 $aurcn#nnn||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aManaging under austerity, delivering under pressure $eperformance and productivity in public service /$fedited by John Wanna, Hsu-Ann Lee and Sophie Yates 210 1$aActon, ACT :$cANU Press,$d[2015] 210 4$dİ2015 215 $a1 online resource (xv, 221 pages) $cillustrations (some colour) 225 0 $aOpen Access e-Books 225 0 $aKnowledge Unlatched 225 1 $aAustralia and New Zealand School of Government (ANZSOG) 311 $a1-925022-66-8 320 $aIncludes bibliographical references. 327 $aPart One. The imperative to improve productivity and performance -- 1. Delivering under pressure: public service, productivity and performance -- 2. Getting leaner, smarter and more effective: opportunities and constraints for government under austerity -- 3. Public sector productivity: puzzles, conundrums, dilemmas and their solutions -- 4. Measuring and improving government performance: learning from recent US experience -- 5. Performance management: creating high performance, not high anxiety -- 6. Reviewing performance to improve delivery: key insights from two auditors-general -- Part two. The need for governments to innovate -- 7. Innovation in the public sector: beyond the rhetoric to a genuine 'learning culture' -- 8. Unleashing change in government -- 9. Eight-and-a-half-propositions to stimulate frugal innovation in public services -- 10. Strategic advice to the public service facing austerity -- 11. Can 'nudging' change behaviour? using 'behavioural insights' to improve program redesign -- Part Three. Collaboration with the private and third sectors -- 12. Frugal innovation: beyond the concepts of 'public' and 'private' -- 13. The road to genuine partnerships with the third sector: are we there yet? -- 14. Developing social benefit bonds in Australia: the NSW family and community services experience -- 15. Situating mutuals in the Australian public sector context. 330 $aContemporary public managers find themselves under pressure on many fronts. Coming off a sustained period of growth in their funding and some complacency about their performance, they now face an environment of ferocious competitiveness abroad and austerity at home. Public managers across Australia and New Zealand are finding themselves wrestling with expenditure reduction, a smaller public sector overall, sustained demands for productivity improvement, and the imperative to think differently about the optimal distribution of responsibilities between states, markets and citizens. Given ever-shrinking resources, in terms of staffing, budgets and time, how can public managers and public services become more productive, more outcome-driven and more agile? How can we achieve better alignment between ever-growing citizen expectations and the realities of constrained service provision? What can we learn from the best combination of innovation and austerity already being delivered in other countries and sectors, including harnessing the grounded wisdom of frontline service delivery practitioners? This book focuses on practical ways public managers at home and abroad are dealing with these shared dilemmas. It brings together renowned scholars in the fields of public sector productivity, performance management, 'frugal innovation' and budget stringency, with leading international and Australasian practitioners sharing their successes and challenges. 410 0$aAustralia and New Zealand School of Government (ANZSOG) 606 $aPublic administration$zAustralia 606 $aPublic administration$zNew Zealand 606 $aFinance, Public$zAustralia 606 $aFinance, Public$zNew Zealand 606 $aCivil service$xLabor productivity$zAustralia 606 $aCivil service$xLabor productivity$zNew Zealand 607 $aAustralia$xAppropriations and expenditures 607 $aNew Zealand$xAppropriations and expenditures 615 0$aPublic administration 615 0$aPublic administration 615 0$aFinance, Public 615 0$aFinance, Public 615 0$aCivil service$xLabor productivity 615 0$aCivil service$xLabor productivity 676 $a351.994 702 $aWanna$b John 702 $aLee$b Hsu-Ann 702 $aYates$b Sophie 712 02$aAustralia and New Zealand School of Government, 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910137393503321 996 $aManaging under austerity, delivering under pressure$92218412 997 $aUNINA LEADER 04053nam 22005771 450 001 9910798898603321 005 20200514202323.0 010 $a1-5099-0248-1 010 $a1-5099-0246-5 024 7 $a10.5040/9781509902484 035 $a(CKB)3710000000920302 035 $a(MiAaPQ)EBC4723181 035 $a(OCoLC)954424200 035 $a(UtOrBLW)bpp09261927 035 $a(EXLCZ)993710000000920302 100 $a20180619d2016 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 04$aThe emotional dynamics of law and legal discourse /$fedited by Heather Conway and John Stannard 210 1$aOxford [UK] ;$aPortland, Oregon :$cHart Publishing,$d2016. 215 $a1 online resource (317 pages) 300 $aIncludes index. 311 $a1-5099-2889-8 311 $a1-84946-787-0 320 $aIncludes bibliographical references and index. 327 $aContextualising law and emotion : past narratives and future directions -- Heather Conway and John Stannard -- Affective family law -- Clare Huntington -- Where there's a will ? : law and emotion in sibling inheritance disputes -- Heather Conway -- The emotional dynamics of undue influence -- John Stannard -- Discovering dignity : unpacking the emotional content of "Killing Narratives?" -- Mary Neal -- Empathy for victims in criminal justice : revisiting Susan Bandes in victimology -- Antony Pemberton -- Re-emotionalising regulatory responses to child sex offenders -- Anne-Marie McAlinden -- Emotions and the assessment of credibility -- Jane Herlihy and Stuart Turner -- Emotional transitions in social movements : the case of immigrant rights activism in Arizona -- Kathryn Abrams -- Mediation and emotions : perception and regulation -- Charlie Irvine and Laurel Farrington -- Engaging with emotions in the legal profession -- Eimear Spain and Timothy Ritchie -- Emotion and the discourse of judging -- Terry A Maroney -- Becoming like Solomon : towards an emotionally intelligent legal system -- John Stannard and Heather Conway. 330 8 $aIn his seminal work, Emotional Intelligence, Daniel Goleman suggests that the common view of human intelligence is far too narrow and that emotions play a much greater role in thought, decision-making and individual success than is commonly acknowledged. The importance of emotion to human experience cannot be denied, yet the relationship between law and emotion is one that has largely been ignored until recent years. However, the last two decades have seen a rapidly expanding interest among scholars of all disciplines into the way in which law and the emotions interact, including the law's response to emotion and the extent to which emotions pervade the practice of the law. In The Emotional Dynamics of Law and Legal Discourse a group of leading scholars from both sides of the Atlantic explore these issues across key areas of private law, public law, criminal justice and dispute resolution, illustrating how emotion infuses all areas of legal thought. 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