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010   $a9781681684062
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035   $a(CKB)3710000000916021
035   $a(OCoLC)965413623
035   $a(OCoLC-P)965413623
035   $a(CaSebORM)9781681684062
035   $a(ODN)ODN0003033452
035   $a(EXLCZ)993710000000916021
071 02$aZ100118887$bRecorded Books
100   $a20121004d2016      uy         n
101 0 $aeng
135   $aurnnannnuuuua
181   $cspw$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aWoo, wow, and win $eservice design, strategy, and the art of customer delight /$fThomas A. Stewart and Patricia O'Connell
205   $aUnabridged.
210   $aMinneapolis, Minn. $cHighbridge Audio$d?2016
215   $a1 online resource (8 hr., 44 min.)
300   $aDownloadable audio file.
330   $aWoo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O'Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service-to provide an experience that matches a customer's expectations with every interaction and serves the company's needs. When customers have more choices than ever before, study after study reveals that it's the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers-and keeping them.
606   $aBusiness
615  0$aBusiness.
676   $a658.8/12
700   $aStewart$b Thomas A$0149201
701   $aO'Connell$b Patricia$01346935
702   $aChamberlain$b Mike$4nrt
712 02$aHighBridge Audio (Firm)
801  0$bOCoLC-P
801  1$bOCoLC-P
906   $aAUDIO
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996   $aWoo, wow, and win$93081781
997   $aUNINA