LEADER 04048oam 2200517 a 450 001 9910136191503321 005 20201007154613.0 010 $a9798400632891 010 $a9798216067122 010 $a9781440844829 010 $a1440844828 024 7 $a10.5040/9798400632891 035 $a(CKB)3710000000915460 035 $a(MiAaPQ)EBC4723166 035 $a(Perlego)4164552 035 $a(EXLCZ)993710000000915460 100 $a20240214e20162024 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aCrash course in contemporary reference /$fFrancisca Goldsmith 210 1$aSanta Barbara, Calif. :$cLibraries Unlimited,$d2017. 210 2$aLondon :$cBloomsbury Publishing (UK),$d2024 215 $a1 online resource (196 pages) 225 1 $aCrash course series (Westport, Conn.) 311 08$a9781440844812 311 08$a144084481X 320 $aIncludes bibliographical references and index. 327 $aAn overview of professional library reference service -- Communication and reference work -- Professional ethics of reference service -- Building and maintaining a reference collection -- Organizing print and electronic sources -- Library catalogs and bibliographies -- Understanding the role of serials in knowledge publishing -- Background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to guide your community to authoritative information -- Reference service delivery models -- Networking and professional development. 330 8 $aA fresh, detailed, and thoughtful examination of reference services in the context of evolving community information needs and habits, a changing technological landscape, and new search strategies. Professional practices in the field of library reference services have changed dramatically in the past decade in response to shrinking print reference collections and evolving technology, search strategies, and user needs and interests. This new guide explains all the basics of reference services, covering resource types and awareness of their appropriate uses, collection development and maintenance techniques that support reference service work, the latest online searching techniques, and best practices for service interactions through various platforms, including email, chat, text, phone, and face to face. Additionally, it addresses reference service ethics; communication and conducting reference interviews; important policies related to reference service development, provision, and maintenance; alternative reference service delivery points now in use; and professional service provider networking. Both experienced reference librarians and those new to reference service will benefit from in-depth coverage of recent changes in online reference resources and print-based resources, guidelines for authoritative evaluation of web-based resources, explanations of online catalog searching skills, and tips for reference web page construction. The book also contains an expanded section on making digitized collections accessible and relevant; information on the growing need of members of the general population for help with various federal government access programs ranging from Veterans Affairs and Social Security to health care access, income tax regulation fulfillment, and immigrant documentation; and explanations of copyright in the digital sphere of resource use and transfer. 410 0$aCrash course series (Westport, Conn.) 606 $aReference services (Libraries) 606 $aReference services (Libraries)$zUnited States 615 0$aReference services (Libraries) 615 0$aReference services (Libraries) 676 $a025.5/2 700 $aGoldsmith$b Francisca$01094476 801 0$bDLC 801 1$bDLC 801 2$bDLC 906 $aBOOK 912 $a9910136191503321 996 $aCrash course in contemporary reference$92896031 997 $aUNINA