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100   $a20240214e20162024  uy         0
101 0 $aeng
135   $aurcnu||||||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 10$aYes! on demand $ehow to create winning, customized library service /$fKathy L. Middleton
210  1$aSanta Barbara, Calif. :$cLibraries Unlimited, an imprint of ABC-CLIO, LLC,$d2017.
210  2$aLondon :$cBloomsbury Publishing (UK),$d2024
215   $a1 online resource (144 pages)
311   $a1-4408-4853-X 
320   $aIncludes bibliographical references and index.
327   $aHeroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
606   $aCustomer services$zUnited States$vCase studies
606   $aLibraries$xCustomer services
606   $aLibrary employees$xIn-service training
606   $aPublic libraries$zUnited States$xAdministration
606   $aPublic services (Libraries)
615  0$aCustomer services
615  0$aLibraries$xCustomer services.
615  0$aLibrary employees$xIn-service training.
615  0$aPublic libraries$xAdministration.
615  0$aPublic services (Libraries)
676   $a025.5
700   $aMiddleton$b Kathy L$01249242
801  0$bDLC
801  1$bDLC
801  2$bUtOrBLW
906   $aBOOK
912   $a9910136073203321
996   $aYes! on demand$92895051
997   $aUNINA