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200 10$aIEEE standard--adoption of ISO/IEC 20000-1:2011$hPart 1$iService management system requirements $einformation technology--service management /$fInstitute of Electrical and Electronics Engineers
210  1$aNew York, New York :$cIEEE,$d2013.
215   $a1 online resource (viii, 26 pages) $cillustrations
225 1 $aIEEE Std ;$v20000-1-2013
330   $aISO/IEC 20000-1:2011, a service management system (SMS) standard, is adopted by the IEEE in this standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. This standard can be used by the following: An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled. An organization that requires a consistent approach by all its service providers, including those in a supply chain. A service provider that int ends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfill service requirements. A service provider to monitor, measure, and review its service management processes and services. A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS. An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in this standard. Keywords: adoption, business relationship management, capacity management, configuration management, IEEE 20000-1, information security management, release management, service continuity and availability management, service delivery, service level management, service management system, service provider, service reporting, SMS, supplier management.
410  0$aIEEE Std ;$v20000-1-2013.
517 1 $aIEEE Std 20000-1-2013
606   $aInformation technology$xContracting out
606   $aConsulting contracts
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615  0$aConsulting contracts.
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996   $aIEEE Standard adoption of ISO$93405653
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