LEADER 02889nam 2200481I 450 001 9910793490803321 005 20190315113333.0 010 $a1-78973-253-0 010 $a1-78973-251-4 035 $a(CKB)4100000007742745 035 $a(MiAaPQ)EBC5719158 035 $a(UtOrBLW)9781789732511 035 $a(EXLCZ)994100000007742745 100 $a20190315d2019 uy 0 101 0 $aeng 135 $aurun||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aDelivering ITSM for business maturity $ea practical framework /$fby Beverly Weed-Schertzer 205 $aFirst edition. 210 1$aBingley, UK :$cEmerald Publishing,$d2019. 215 $a1 online resource (75 pages) 225 1 $aEmerald points 300 $aIncludes index. 311 $a1-78973-254-9 327 $aPrelims -- Introduction -- 1. The authentic service progression (TASP) -- 2. ITSM fundamentals -- 3. ITSM culture -- 4. ITSM connected -- Appendix 1. Metrics for vital ITSM processes -- Appendix 2. Example job mapping to ITSM roles -- Appendix 3. Acronyms -- Appendix 4. ITSM business maturity metrics (I-BMM) -- Index. 330 $aIT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one. For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes. 410 0$aEmerald points. 606 $aInformation technology$xManagement 606 $aBusiness & Economics$xDevelopment$xBusiness Development$2bisacsh 606 $aBusiness strategy$2bicssc 615 0$aInformation technology$xManagement. 615 7$aBusiness & Economics$xDevelopment$xBusiness Development. 615 7$aBusiness strategy. 676 $a658.4038 700 $aWeed-Schertzer$b Beverly$01515156 801 0$bUtOrBLW 801 1$bUtOrBLW 906 $aBOOK 912 $a9910793490803321 996 $aDelivering ITSM for business maturity$93801787 997 $aUNINA LEADER 02654oas 2201033 a 450 001 9910133598803321 005 20250921213016.0 011 $a2325-5110 035 $a(DE-599)ZDB2213205-3 035 $a(OCoLC)62483165 035 $a(CONSER) 2005237366 035 $a(CKB)110978977275480 035 $a(EXLCZ)99110978977275480 100 $a20051207a19699999 uy a 101 0 $aeng 135 $aurmnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe American art journal 210 $aNew York, N.Y. $cKennedy Galleries/Da Capo Press$d1969- 300 $aRefereed/Peer-reviewed 300 $aTitle from title screen (JSTOR, viewed Dec. 7, 2005). 300 $aPublished by: Kennedy Galleries, fall 1970-Nov. 1975; Kennedy Galleries and Israel Sack, May 1976-winter 1981; Kennedy Galleries, spring 1981- 311 08$a0002-7359 606 $aArt, American$vPeriodicals 606 $aArt ame?ricain$3(CaQQLa)201-0001662$vPe?riodiques$3(CaQQLa)201-0378307 606 $aArt, American$2fast$3(OCoLC)fst00815895 606 $aKunst$2gnd 606 $aKunst$2swd$3(DE-101)041143337 606 $aArt nord-americà$2thub 607 $aUSA$2swd 608 $aperiodicals.$2aat 608 $aPeriodicals.$2fast 608 $aPeriodicals.$2lcgft 608 $aPe?riodiques.$2rvmgf 608 $aZeitschrift.$2swd 608 $aElektronische Publikation.$2swd 608 $aRevistes electròniques.$2thub 615 0$aArt, American 615 6$aArt ame?ricain 615 7$aArt, American. 615 7$aKunst. 615 7$aKunst. 615 7$aArt nord-americà. 676 $a709.73 712 02$aKennedy Galleries. 801 0$bEYM 801 1$bEYM 801 2$bHUL 801 2$bGWDNB 801 2$bOCLCQ 801 2$bDLC 801 2$bGBVCP 801 2$bOCLCQ 801 2$bOCLCO 801 2$bOCLCF 801 2$bOCLCO 801 2$bOCLCQ 801 2$bDEBBG 801 2$bGILDS 801 2$bOCLCO 801 2$bNJT 801 2$bOCLCO 801 2$bOCLCA 801 2$bUKBTH 801 2$bOCLCO 801 2$bU3W 801 2$bOCLCO 801 2$bOCLCA 801 2$bSERSO 801 2$bDXU 801 2$bUAB 801 2$bAUD 801 2$bSRU 801 2$bVLY 801 2$bSFB 801 2$bQGK 801 2$bOCLCL 801 2$bKIJ 801 2$bVT2 801 2$bBWN 801 2$bUKUAL 801 2$bOCLCQ 801 2$bOCLCL 906 $aJOURNAL 912 $a9910133598803321 996 $aThe American art journal$92263838 997 $aUNINA