LEADER 02606nam 22005053 450 001 9910133218703321 005 20241230084506.0 035 $a(CKB)3400000000017116 035 $a(ItFiC)it 08671028 035 $a(MiAaPQ)EBC31860440 035 $a(Au-PeEL)EBL31860440 035 $a(EXLCZ)993400000000017116 100 $a20241230d2008 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aProceedings of the 11th Toulon-Verona International Conference on Quality in Services $eHigher Education, Health Care, Local Government, Tourism, Banking 205 $a1st ed. 210 1$aFirenze :$cFirenze University Press,$d2008. 210 4$d©2008. 215 $a1 online resource (888 pages) 225 0 $aProceedings e report ;$v44 300 $aProceedings. 300 $aMode of access: World Wide Web. 300 $aFree of charge. 311 08$a9788884538550 311 08$a8884538556 327 $uhttp://www.ilibri.casalini.it/toc/08671028.pdf$3TOC 330 $aThe Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services. 410 0$aProceedings e Report 517 1 $aProceedings of the 11th Toulon-Verona international conference on quality in services 606 $aServizi pubblici - Controllo di qualità - Congressi - 2008 615 4$aServizi pubblici - Controllo di qualità - Congressi - 2008 676 $a363.60685 700 $aMoliterni$b Rocco$0292525 701 $aMartin$b Jacques$0416376 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910133218703321 996 $aProceedings of the 11th Toulon-Verona International Conference on Quality in Services$94305877 997 $aUNINA