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101 0 $aeng
102   $aUS
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200 1 $aHandbook of service science$fPaul P.Maglio, Cheryl A.Kieliszewski, James C.Spohrer
210   $aNew York$cSpringer$d2010
215   $axvii; 758 p.$d24 cm
700  1$aMaglio,$bPaul P.$0514853
701  1$aKieliszewski,$bCheryl A.$0514854
702  1$aSpohrer,$bJames C.
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