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005 20180308114916.0
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100   $a20091012d2008----km-y0itay50------ba
101 1 $aita$ceng
102   $aIT
105   $aa-------001yy
200 1 $aMarketing dei servizi$fValarie A. Zeithmal, Mary Jo Bitner, Dwayne D. Grembler
205   $a2. ed.
210   $aMilano [etc.]$cMcGraw-Hill$dc2008
215   $aXXIII, 403 p.$cill.$d22 cm
454  0$12001$aServices Marketing$eintegrating customer$916171
610 0 $aControllo di qualitą e affidabilitą
676   $a810.1
700  1$aZeithaml,$bValarie A.$0105265
701  1$aBitner,$bMary Jo$0151373
702  1$aGremler,$bDwayne D.
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